These handouts are available to all people attending courses. We trying to develop this series so do let us know of any particular handouts that you think would be useful.

• Apollo syndrome
• 5s
• 5s your e-mail
• Fishbone 
• Kegworth 5 whys
• Lean meetings
• Nolan Model
• Problem definition sheet
• Process Mapping
• Waste walk proforma
• Watch and listen exercise

Personal learning Sheets

• MY own measures
• Encourgaing a suggestion culture

Video clips from courses

• Improving Healthcare and safety
• Lean at Heart of England     Intro to Lean Health
• Kegworth video available via BBC ;      John Cleese follow up
• SBAR by Steve Martin
• German coastguard - communication 
• Yorkshire airlines - customer value 
• Remaking American medicine case studies of safety improvement 
• Visa and Lean
• Colour changing card trick
•  Surgical Checklist on ER
•   H@N safer handover

Patient Safety Links