WBS Solutions provides technology and systems support and development for all students and staff at WBS.

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A to Z of Services

The following A-Z guide will direct you to the relevant pages on the WBS Solutions or other websites. If you can't find what you are looking for please click on the 'page contact' link at the foot of the page.

A

AV facilities in WBS teaching and meeting rooms: Room capacities, function and equipment for teaching and meeting rooms in WBS
Account Management: Looking after your IT accounts
Alumni website: Part of the public website aimed at Alumni of WBS
Anti-spam system (Staff): Find out about iCritical, the WBS anti-spam system
Anti-virus software: How to obtain anti-virus software for your computer
Application deployment: How to request new applications be made available
Athens: Accessing electronic journals and databases available through the ATHENS national service
Audio Visual equipment help guides: Support for AV systems in our teaching rooms
Audio Visual equipment loan: How to reserve loan equipment
Audio Visual training: Obtaining training on the AV systems in use in WBS teaching rooms

B

Blackberry service (Staff): Information on the Blackberry service for staff at WBS

C

CD / DVD duplication (Staff): Options for the duplication of CDs and DVDs for work use
Changing your password: Information on changing your WBS password

E

Email: Find out about the WBS staff email system and how it will be changing in the first few months of 2012.
Email (Students and PhD Researchers): Find out about the mail.wbs system hosted for our students by Google. There's much more to it than just email...
Email merging (Staff): Instructions on using Mach5 for producing email merges.
Equipment disposal: How to arrange for the disposal of old equipment.
Equipment loan: How to reserve loan equipment.

H

Helpdesk: How to contact the Helpdesk.
Hotspots: Information on the wireless network provided by the central university's IT Services department.

L

Licensing: Information on software licences held by WBS and the wider university.

M

Microsoft Office: Information to help you get the most from Microsoft Office.
mail.wbs.ac.uk: Find out about the mail.wbs system hosted for our students by Google.
my.wbs: Information on our online learning environment.

N

New usercode request (Staff): Request a usercode for a new staff member. Should be as early as possible.

O

Online questionnaires (Staff and PhDs): How to create online questionnaires using IT Services' Formsbuilder product.

P

Password: Advice on choosing a good password and how to change them.
Pre-installation of software: How to request the pre-installation of software on computers in the WBS PG IT suite.
Printing (Students): Learn about your printing / copying quota and how to make it go further.
Printing from a personal laptop: Instructions on how to print from a personal laptop to the networked printers at WBS.
Privately owned computer support: Support for privately owned computers.
Public Address system equipment: Basic public address system for events, either indoor or out.

Q

Qualtrics - advanced surveying software: Qualtrics is an industry-leading provider of enterprise feedback management and survey software solutions. WBS has an unlimited site licence paid for by the Doctoral Programme Office (DPO) that runs until June 30th 2012
Questionnaires (Staff and PhDs): How to create online questionnaires using IT Services' Formsbuilder product.

R

Remote Desktop (Staff and PhDs): How to remotely access your office computer.
Room booking (Staff): How to request a roombooking at WBS.

S

Scanning (Staff): Information on the scanning facilities available to staff including bulk scanning via the Ricoh printers.
Scanning (Students): Information for students on facilities for scanning within WBS.
Software Licences: Information on software licences held by WBS and the wider university.
Spam (Staff): Found out about iCritical, the WBS anti-spam system.
Surveys (Staff and PhDs): How to create online surveys using IT Services' Formsbuilder product

T

Television programme recording: How to request a recording of a TV programme for teaching or research (IT Services provided).
Training: Information on where to get training.

U

University card requests (Staff): Requesting university cards for visiting staff or similar.

V

VHS To DVD Conversion: Convert your old VHS tapes to DVD
VPN - Wireless Hotspot: Using the wireless VPN service to connect more securely.
Video Editing facilities: Dedicated video editing PC for use by staff and students in the PG IT Suite.
Video conferencing: Overview of the video conferencing facilities on campus.
Video recording of events: How to get your events recorded.

W

Wireless hotspots: Information on the wireless network provided by the central university's IT Services department.

Page contact: WBS Helpdesk Last revised: Mon 6 Feb 2012

WBS Solutions provides technology and systems support and development for all students and staff at WBS.

A to Z of Services

The following A-Z guide will direct you to the relevant pages on the WBS Solutions or other websites. If you can't find what you are looking for please click on the 'page contact' link at the foot of the page.

A

B

C

E

H

L

M

N

O

P

Q

R

S

T

U

V

W

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