First ensure that you are using your username on the mail.wbs login page, not your long email address - if you were a 2011 Masters in Finance student called John Smith, you would log in with msf11js@mail.wbs.ac.uk (or msf11js1, etc.), and not with john.smith.11@mail.wbs.ac.uk.

When you change your password in my.wbs it changes both your my.wbs/computer password and your mail.wbs (Googlemail password). Well, at least it should. Occasionally this doesn't work, perhaps because the Google servers are too busy or perhaps because you are trying to set a password that is too short for the Google system (must be 8 characters or more).

Sometimes this leaves a situation where you can log into my.wbs but are unable to log into mail.wbs. If that applies to you the following tip may help...

1. Sign in at http://my.wbs.ac.uk
2. Click the 'Profile' link in the top right corner
   
   
   
   
3. Select the Change password option
   
   
   
   
4. Follow the instructions to enter your old password once and your new password twice. Feel free to enter your old password again as your current password. Now, when you click change password, your my.wbs password will not be changed but your mail.wbs password will be changed to become the same
5. Test the new password by visiting http://mail.wbs.ac.uk . Ensure you log in with your username as shown below
   
   
   
   
6. If you continue to have problems please let us know at http://help.wbs.ac.uk/call .