Scenario

You are using a WBS computer. You have installed Endnote but when you start Word the Endnote toolbar is not visible.

Procedure

• Start Word and click Tools > Options (you may need to wait a few seconds for the menu to drop down fully)
  
  
  
• Select the ‘File Locations’ tab
  
  
  
• Click the ‘Startup’ option to select it and then click modify
  
  
  
• Click the drop down control
• Ensure the location is \settings\Application Data\Microsoft\Word\Startup
  
  Amend the setting if it is not already set to this and then click OK twice
  
  

• Close and restart Word
• If you still cannot see the Endnote toolbar or use Endnote correctly then double click the ‘Endnote 9’ icon in WBS Applications
  
  
  
• Select the location of your Endnote files when the program starts up
• Close and restart Word
• If you still cannot see the Endnote toolbar or use Endnote correctly then click the View menu in Word and select Toolbars > Endnote 9
• If you still cannot see the Endnote toolbar or use Endnote correctly then please contact the Helpdesk ( help@wbs.ac.uk) letting us know your username and contact details.