Useful Links
|
Home page of the European Operations Management Association. It is an international network of academics and managers from around the world interested in developing Operations Management.
http://www.opsman.org
This site provides some thought leadership in operations management combining the latest in web 2.0 trends (Wikis, Blogs, Pod and Video Casts) with the trusted knowledge and credibility of industry experts. This is the home page of the Operations Management Division of the Academy of Management with a range of news items and features for operations management academics.
Service Management resource web site, part of the SERVSIG site, packed full of useful information for people teaching service courses.
IBM's Service Science, Management, and Engineering (SSME) initiative's web site with articles, case studies, lecture materials and references to what some Universities are doing with this new discipline.
http://www.instituteofcustomerservice.com/
The Insitute of Customer Service is a membership organisation and is the UK's professional body for customer service. It runs the National Standard scheme for customer service professionals and the annual National Customer Service Awards. http://www.customernet.com/
The Customer Service Network is the UK's leading independent Service Excellence organisation. It is a network organisation that encourages best practice and runs the Service Excellence Award Scheme. Service science web site dedicated to latest thinking on services science
|
For additions and amendments please contact: Mary Walton or Professor Bob Johnston
|
