Complaints procedure
Stage one
Please contact a member of Warwick Accommodation staff in person, by telephone, by email, in writing or by using the online form which can be found by clicking on the link at the bottom of this page. We aim to resolve your complaint quickly and effectively. Your complaint will be dealt with by the Manager responsible for the service you are dissatisfied with. The Student's Union are also available to offer representation to the University, or advice, if you need it: just contact the Student Advice Centre at advice@warwicksu.com . Once we have received your complaint, we will reply to you within 5 working days. If we need more time to investigate your complaint, we will let you know.
First Review
If you are not satisfied with the reply from the Manager, you can request that your complaint be considered by the General Manager, Warwick Accommodation. This request must be made in writing.
University Final Review
If you are still unhappy, after receiving the General Manager’s response you can appeal to the Registrar.
Can I take my complaint any further?
If you have gone through all of the stages of our procedure and you are still not satisfied, you can appeal to the Office of the Independent Adjudicator for Higher Education (OIA) providing that your complaint is eligible under its rules. You will need to send a Scheme of application Form to the OIA within three months of the date of the final letter from the University. Their website address is www.oiahe.org.uk
The University of Warwick is a member of the Universities UK Code of Practice for the Management of Student Housing (campus halls of residence only). Once the University complaints procedure has been exhausted you may refer your complaint to UUK Code Management Committee.
Do not use this form to report residential faults, forms for campus and off-campus fault reporting can be found here.
