The code of values and principles establishes the framework within which members of the ARO are encouraged to set the highest standards of professionalism, innovation and efficiency. In order to demonstrate this professionalism, commitment and contribution to the aspiration of the ARO, staff are expected to:

1. Provide high quality professional services
2. Develop an appreciation of academic culture, of the tradition and values of the organisations and institutions through which it is sustained, and of the roles of colleagues at all levels and in all branches of higher education.
3. Be sensitive to the multiplicity of clients served by higher education administration and to the need to balance conflicting demands.
4. Act with integrity, honesty, fairness, professional impartiality and diligence and without discrimination.
5. Observe due care, objectivity and respect for confidentiality.
6. Be explicit and straightforward (whilst exercising tact and diplomacy) in dealings with colleagues and clients.
7. Ensure that personal interest does not override the needs of clients.
8. Accept responsibility for their actions.
9. Challenge existing practices and ideas where necessary.
10. Be committed to their own personal and professional development by seeking new knowledge and skills to enhance professional performance.
11. Foster the development of others by sharing expertise and good practice. 

1. That you will treat us with respect. We will not tolerate rude or inconsiderate behaviour. If you call or visit us and behave in a threatening or abusive way, or use rude or abusive language, we may terminate the telephone call or ask you to leave the office.  If you write to us using rude or abusive language, we may not respond fully to your enquiry.
2. That you will be on time for appointments we arrange with you – or let us know if you are delayed or unable to attend.
3. That you will be polite and considerate to other colleagues and customers.
4. Let us know if you have any special requirements so that we can accommodate you effectively.
5. Give us more information if we ask you to.

Feedback, Complaints and Appeals

The Academic Registrar’s Office welcomes feedback as this will help inform our service delivery. There are several methods for providing feedback on our services, some informal and some formal. 

If you have general comments about our services, please email l.a.meadows@warwick.ac.uk in the first instance and we will do our best to take your comments on board.

From time to time, things can go wrong and criticism and complaints about our service should be addressed in writing to:

The Academic Registrar

University of Warwick

Coventry CV4 8UW

All such letters will receive a response within five days of the date of the receipt. 

The University has a Student Academic Complaints Procedure to deal with complaints made about the teaching and learning process and provision made by the University to support that process. If you are considering making such a complaint, you may wish to contact the Students' Union Education Officer or the Senior Tutor for advice.

This procedure may not be used for complaints which can be dealt with under the Disciplinary Regulations, the Harassment Guidelines, Appeals Procedures or the Code of Practice for Dealing with Allegations of Research Misconduct.