All maintenance carried out by Estates Office is recorded on a job docket on the SAP finance system. This docket is used to collect the costs of the job and settle (charge) them to the department who has requested the works. If you would like to check what Estates Office have charged you for work carried out in your department, your department finance staff can access the charges on SAP by following our guidance notes. If you have any queries about the nature or cost of a job, you should contact the Estates helpdesk, quoting the job number shown on the report.

Many maintenance requests carried out by Estates Office for academic and service departments are covered by central service charges. The Estates Helpdesk will advise whether a job is chargeable and request a cost code where the work is not covered as part of the standard Estates Office service. To help you determine whether a job will be chargeable, please see our “ Who Pays for What” guidance.

Estates Helpdesk

SAP Helpdesk (Warwick Finance)