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    IT Services

    Use our online Help Desk at any time to ask a question or track your requests

    024 76573737

    Available 9:00 to 17:30
    Monday to Friday

    • Services & support
    • News & initiatives
    • About ITS
    University of Warwick

    IT Services

    Popular requests

    Logging in

    User accounts for students and staff to access IT facilities. Register an account or change your password including challenge questions.

    More requests »

    • Set up a user code for an external guest user (only current members of staff can request this)

    Email

    Request a resource account (staff and research postgraduates only). Get advice on reducing the amount of spam you receive.

    More requests »

    • Reset a password for a resource account
    • How to email large groups of people (the maximum number of people you can send one email to is 500)
    • Update resource account manager
    • Set up email on your mobile phone or tablet

    Computers

    Get help with the computer that sits on your desk or travels with you, including buying a computer, setting it up, disposal and file storage. You can also report a faulty computer and borrow a laptop while yours is broken.

    More requests »

    • Get more space in your home directory (H:drive)
    • Request more file storage space
    • Update permissions or owner of a shared drive
    • Get encryption software
    • Get access to SITS
    • Get IT Support for your personal computer, laptop or printer

    Printing

    Buy printer credits. Request a service from the printing team such as access to network printers or advice on which printer to choose.

    IT training

    Browse the course catalogue to select a course, check availability and book. You can also request one-to-one training at your desk.

    More requests »

    • Upcoming courses
    • Find IT Training Rooms

    Software

    Download software, view software on managed desktops and software available for Apple Macs.

    More requests »

    • Get encryption software
    • Download software or get a licence
    • Get access to SITS

    Network and Wi-Fi

    Get a network port activated or find out where our Wi-Fi hotspots are.

    More requests »

    • How to connect to Wi-Fi
    • Get a new network port
    • Get a Wi-Fi account for a visitor
    • Borrow a network switch
    • Allow an application through the firewall
    • Request a static IP/DHCP
    • Register a domain name/DNS

    Telephones and mobiles

    Order a mobile phone for staff. Choose a new phone or order (or change) a line. How to set up a new iPhone.

    More requests »

    • Choose and order a headset
    • View your phone user guide
    • How to set up your voicemail

    Web publishing

    Request a new SiteBuilder web site. Get your Start.Warwick personal homepage. Get started with Tabula.

    More requests »

    • Start a blog
    • Work with our web design and review consultancy
    • View and submit assignments using Tabula
    • Manage assignments for a course, view extensions and overdue assignments using Tabula
    • Create a short web address for your web site
    • Use Files.Warwick to share and access files anywhere
    • Start a TeamBuilder site to collaborate and manage documents
    • Create a web group to control access to your web site and forum

    Work areas

    Computer rooms for staff and students. Find a free PC in a work area. Staff can book work areas for teaching or report faults.

    Audio Visual

    View centrally timetabled rooms and their AV equipment or report faulty AV equipment. Staff and research postgraduate students can get help with filming and multimedia or record TV or radio programmes. Compare telephone, video and desktop conferencing.

    More requests »

    • Book a technician to explain how to operate equipment
    • Contact a technician in an emergency during a lecture
    • Get a Webex account or arrange video conferencing demo
    • Book a video conference
    • Book a telephone conference
    • Book temporary AV equipment for teaching rooms without equipment
    • Record a digital audio (podcast)
    • Request a lecture capture
    • Borrow AV equipment

    More services

    Need more help?

    For new developments, innovations and challenges, our IT Service Analysts will advise you how to get the best from IT.

    For discussions about support for the use of technology in research, teaching and learning, please contact the Academic Technology team (academictech at warwick dot ac dot uk).

    News

    Email: upcoming period of work
    Wi-Fi coverage on campus
    IT training schedule summer 2013
    Schedule for updating teaching computers to Windows 7
    Redesigned Undergraduate Study web pages
    Writing for the web training at Window on Warwick
    ITS support for Windows XP and Novell to end
    New IT Services homepage
    10:54 Mon 17 Jun

    Current status

    Log in - email

    There are problems with accessing webmail for some people this morning. Please try resetting your password at http://go.warwick.ac.uk/changepassword as this should then allow access. If you are still experiencing difficulties after this, please contact the Help Desk. We apologise for any inconvenience caused by this.

    There is information about the changes to email available on Insite.

    The earlier issue with wireless has been resolved and access via hotspot and resnet-secure is working.

    Planned work

     

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    View the full calendar

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    • Find us
      • Drop in to the IT Services Help Desk on the first floor of the Library
      • We are open 9:00 to 17:30, Monday to Friday
      • IT Services, University of Warwick, Coventry, CV4 7AL, United Kingdom
      • Help Desk
      • Training Suite (Science Education Building)
      • ITS Westwood
    • FAQs

      Search the FAQs:

    • Need non-standard IT help?

      If you need something outside the standard services provided by IT Services, our IT Service Analysts might be able to help.

     
    Need help?

    024 76573737 Available 9:00 to 17:30 Monday to Friday

    Use our online Help Desk at any time to ask a question or track your requests.

    Close this email form
    Page contact: ITS Web Team Last revised: Mon 17 Jun 2013
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