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Where to start?

These guides to IT Services may help you decide which service you need depending on what you are looking to do.

Popular requests

Logging in

User accounts for students and staff to access IT facilities. Register for an account or change your password including challenge questions.

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  • Set up a user code for an external guest user (only current members of staff can request this)

Email

Request a resource account (staff and research postgraduates only) and reset a password for a resource account. Get advice on reducing the amount of spam you receive.

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Computers

Get help with the computer that sits on your desk or travels with you, including buying a computer, setting it up, disposal and file storage. You can also report a faulty computer and borrow a laptop while yours is broken.

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Printing

Buy printer credits. Request a service from the printing team such as access to network printers or advice on which printer to choose.

IT training

Browse the course catalogue to select a course, check availability and book. You can also request one-to-one training at your desk.

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Telephones and mobiles

Order a mobile phone for staff. Choose a new phone or order (or change) a line. How to set up a new iPhone.

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Web publishing

Request a new SiteBuilder web site. Get your Start.Warwick personal homepage. Get started with Tabula or Moodle.

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Work areas

Computer rooms for staff and students. Find a free PC in a work area. Staff can book work areas for teaching or report faults.

More services

In March, we fixed 78% of all computer problems

within 1 day

78%

In March, we fixed 80% of all computer problems

within 2 days

80%

84

The NPS survey score for ITS

The Help Desk survey result for March is an NPS score of 84

// A score of +50 is considered excellent

We support over 800 servers on 40 hosts, with an average uptime over the last year of 99.995%

2,800 requests for and changes to desk telephones handled per year

60 million warwick.ac.uk page views in March 2016

130 The Managed Network Printing service roll-out has saved the equivalent of 130 trees, 2.1m sheets of paper, 60,000kg of CO2 and 21,500 m3 of water

70,000 requests, queries and faults are handled through our online Help Desk annually

6,300 average connections per day to the ResNet Wi-Fi network in the last 12 months

"… During my three years here at Warwick I have been impressed by the consistent and excellent quality of service from the ITS team, especially the IT training team, and have always recommended them to my peers. "
 Undergraduate

28,000 network ports on campus available consistently over network-graphic.png99.95% of the time

3,268 University members editing web pages on warwick.ac.uk on average each month during 2016

We can help you to create effective, usable websites by providing you with site designs, homepage layouts, copywriting, advice and support.

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10:50 Tue 24 May

Current status

Campus VPN Service. (vpn.warwick.ac.uk) 

UPDATE: Remedial work has been carried out and we no longer expect there to be any more issues with users connecting to the VPN. Later in the week a permanent fix will be put in place.

We have received some calls where users trying to connect to the service, are experiencing intermittent authentication problems when entering their password, forcing users to try multiple times before success. If this happens:

  • Please continue and try to re-connect, and eventually you should succeed.
  • Please log a call with the service desk, giving as much detail as possible.

We are working to resolve the issue as soon as possible, and will publish further updates on this page, pending investigation, as to when we can have a fix in place. Please accept our apologies for the inconvenience during this time.

Malicious Email

We are aware of another phishing email being received by colleagues this morning.

The subject line is a string of characters with a description similar to - The transfer, recently initiated from your bank account, was rejected.

A link is included entitled Open the invoice, View the Receipt or similar.

Please delete this email if you have received it.

If you have clicked on the link attached, do not submit any details, otherwise please contact the IT Help Desk on 73737.

History of previous incidents and service outages.

Planned work

 

View the full calendar

Need more help?

For new developments, IT innovation and challenges, please contact our Business and Service Analysis team.

For discussions about support for the use of technology in research, teaching and learning, please contact the Academic Technology team.