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IT at Warwick: online magazine

In this issue...

  • Our new search system
  • New self-service options - what you can do online.
  • Audio Visual projects - how we're equipping campus.

IT at Warwick | January 2017

New self-service options

Some of our recent additions to ServiceNow…

We’re always looking to expand the number of online self-service options we provide. Here are some recent additions you may have missed that could be of use to you...


ResponseWare (or Turning Point Cloud) is a service for teaching staff looking to add interactivity to lectures. You can gather statistical responses from students live during lectures, displaying the results on screen for everyone to see and discuss.

You can now request an account, arrange training, request an advisor to attend your first session using the tool or even arrange for someone to come and review your use of the service with a view to showcasing it, all online.

Get started with ResponseWare

Video Conferencing

If staff in your department spend time and money travelling to meet people away from campus, you can cut costs by using our Video Conferencing Service. Up to 6 different external sites can take part in your conference.

Our Audio Visual team can handle all the technicalities for you, you just need to get in touch. All you have to do is fill in our form and we’ll take care of everything for you.

Set up a video conference

Report a fault with AV or computer equipment

If you’re in the middle of trying to run an event and you find that the equipment you need has developed a fault, we’ve now made it easier for you to alert our team to the issue. Fill in our online form and the details will go straight to the right team, marked as high priority.

Report an AV fault

Our new search system

Warwick’s search page has had a major overhaul…

At the end of last year we made some changes to the way we display results in Warwick Search. This was based on research we conducted with staff and students.

We're iterating and refining, so expect further improvements early in 2017, as well as further integration with other ITS systems.

What are the main changes?

  • Search has an updated appearance in line with Warwick's new brand, using a layout and typography that's more consistent with our main website.
  • We've substantially improved support for mobile devices.
  • You no longer need to select the kind of results you'd like to see – results from different sources display on a single page. We've also made search smarter so the most relevant items display first.
  • You can now search for any location on campus. If there's a single match (a room or building name), an image of the location on the campus map displays alongside the result.
  • If your choice of words suggests the sort of result you're looking for, we recognise that. For example, if you search for who is Joe Smith, People Search results appear first. If you search for where physics, the map result displays first.
  • When a Go address is an exact match for your query, it always displays first in search results.
  • When you're signed in, you see quick links in Warwick Search based on who you are and your search history. We hope you find them useful.

We welcome feedback on any suggestions or problems – please send these to

Screenshot of the new search page

Email-borne threats

Don’t take the bait...

Each day, tens of thousands of people are lured into running malware or providing sensitive information like banking details and passwords to scammers. Phishing emails may masquerade as originating from a trustworthy source and may ask you to open an attachment, follow a link or reply with personal information. The people who create these emails use fear tactics and often urge the recipient to act promptly.

Every day an estimated 190,000,000,000 emails are sent, of which 1 in 220 contain malware and 1 in 1,846 are phishing. Here’s some advice to help keep you from taking the bait:

  • Read carefully before acting. Phishy messages may include a formal greeting, overly-friendly tone, grammatical errors or an urgent request. Another potential give away is vagueness about your details - phishers generally don't know much about you, and will more likely use phrases like "Dear customer" than addressing you by name.
  • Exercise caution when opening links and attachments. Hover over any links to make sure they’re legitimate. If you’re not sure that the attachment or link is legitimate, contact the IT Services Help Desk:
  • Verify the source. Check the sender’s e-mail address when you receive an email and when you reply. Malicious actors might be able to spoof the FROM address in an email to make it look like it came from someone you know, but when you reply the address changes. If in doubt, type in the address manually.
  • Report it. Report anything suspicious to the IT Services Help Desk, including any links or attachments you’ve clicked on.

For more information and advice, see:

Each day...

Email icon

190 billion
emails sent

Biohazard symbol

860 million+
contain malware

Phishing icon

100 million+
are "phishing"

Figures sourced from Symantec Internet Security Threat Report – Volume 21, April 2016.

Audio Visual Projects

Equipping our campus with the technology it needs…

We design and implement audio visual technology on campus. That includes everything from the Piazza Big Screen and Digital Signage to the University’s video conferencing suites and Teaching Spaces.

We work with the Estates Office on new buildings to make sure all AV requirements are taken care of in each project and ensure costs are kept to a minimum, without compromising on quality or functionality. We design Audio Visual solutions which compliment our centrally supported services, to ensure that staff and students have a consistent experience when using Audio Visual technology across campus.

Our work has covered everything from AV in social learning spaces and lecture theatres to meeting rooms and other collaborative spaces. Take a look...

Examples of our work

Teaching spaces
Meeting spaces
Social learning spaces
Collaborative environments

Find out more & register projects

Student Personalised Information

Major improvements coming to student experience...

We want to offer our students a world-class experience – one that meets their needs, satisfies their curiosity and enables them to take their intellectual and personal development in whatever direction their interests lie. To do that though, we need to understand the tens of thousands of people who study here. That’s where the new Student Personalised Information (SPI) programme comes in.

The goal of the SPI programme is to pull together the data we have on our students in a consistent way across all departments, using it to provide them with a single, straight-forward source of information that is relevant to them. That could be anything from courses and events of particular relevance, to appropriate news from the University or offers on shows at the Arts Centre.

Getting to this stage is no mean feat though. It’s going to take the hard work and expertise of staff from all over the University to make the changes we need to provide this level of service. We already have a central team at work, looking at how we can organise this. Right now, we’re beginning to consult with staff to gain a complete picture of personal information management at the University as it stands so that we can see what the next steps need to be.

Want to be involved?

The team may have been in touch with you already, but whether or not they have they want to know your views on the project, welcoming any knowledge or feedback you have. If you’d like to contribute to the programme, you can contact them at

Want to find out more?

If you’d like to understand more about the programme and its long-term goals, there is more information available at

Thanks for reading!

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