The ITS Network Service manages the network infrastructure which provides wired and wireless network connectivity for customers. Network connected devices are no longer limited to personal computers, but now extend to include smartphones, tablets, security cameras and door access controllers.
The University’s connection to the Internet is provided by JANET. The network service monitors this connection and liaises with the JANET helpdesk in the event of any issues. The service also liaises with JANET regarding network links to other universities and future service enhancements. All users of the Internet at Warwick should be aware that they are subject to the JANET acceptable use policy.
The ResNet service provides Internet access for residents in campus accommodation. There is also a package of support services provided to residents to assist with any issues encountered connecting up equipment.
The wired campus network provides access to the Internet and to University IT systems, services and applications. This is complimented by a VPN service to provide a secure remote connection to the campus network from any Internet connected location.
The network delivers an IP (IPv4) network across all areas of the campus. The wired network is presented to the customer as a 10/100/1000BaseT Ethernet connection on a RJ45 wall mounted socket. All network ports on campus can deliver a 1Gbit connection. Within ITS data centres, 10Gbit connections can be provided for servers.
Some customers, particularly those in departmental IT teams, need to understand more technical detail about the network facilities available and how they are operated. If you are interested, please read on...
IP address management and runs both the DHCP and DNS services.
Application load balancing and runs F5 load balancers which provide access to multiple web applications.
The service monitors, maintains and resolves service affecting issues across the campus and wireless networks. All network faults should be reported to the IT Service Desk.
The service manages the relationship between the University and the external suppliers supporting the network service in all aspects of the services provided by them, such as equipment supply and system maintenance.
The network service aims to provide a reliable, high speed, secure and accessible network, suitable to suport the business of the University. It achieves this through:-