The Network Service provides wired and wireless connections between customer devices (such as personal computers) and the campus network, providing access to the Internet and University IT systems, services and applications.

This service delivers an IP (IPv4) network across all areas of the campus, the network is presented to the customer as a 10/100/1000BaseT Ethernet connection terminating on a RJ45 wall mounted socket.

The University’s connection to the Internet is provided by JANET. The network service monitors this connection and liaises with JANET staff in the event of any service affecting issues. The service also liaises with JANET regarding future service enhancements. Access to the Internet is subject to the JANET acceptable use policy.

The service is responsible for network security and manages and maintains the campus network firewalls.

This service is responsible for running both the DHCP and DNS services.

The wireless network service allows customers the freedom to use mobile (laptop or handheld) computers to connect to the University network and Internet without needing a fixed or wired connection. More about the wireless network service...

This service monitors, maintains and resolves service affecting issues on the campus and wireless networks. All network faults should be reported ITS Service Desk.

This service manages the relationship between the University and the external suppliers supporting the network service in all aspects of the services provided by them, such as equipment supply and system maintenance.

Service Strategy

The network service aims to provide a reliable, high speed, secure and accessible network to maintain the business of the University. It achieves this through:-

• Resilient design
• Open standards where possible
• Integration with the ITS Security team