Service Description

The traffic shaping and QoS (Quality of Service) service is designed to help optimise saturated links to improve performance and latency. This service is only defined for specific links that ITS network believe will be beneficial.

Network links currently "traffic shaped"

• ResNet Inbound/Outbound
• ResNet Wireless
• Hotspot Secure Wireless
• Hotspot Wireless

List of standard requests

• Protocol/Application access control
• Request for consultancy

All standard requests are either handled through the Service Desk

Charges

This service is free at the point of use.

Availability

This service is available 24hrs a day, 7 days a week, apart for periods of non-availability required for planned maintenance. This service is unavailable to users of the ResNet service. Support for the service is available during standard support hours (8:30 - 17:30 Monday to Thursday, 8:30 - 16:30 Friday).