Available 9:00 to 17:30
Monday to Friday
We provide tools and web design services for University members to publish and use information online without requiring specialist skills or software.
SiteBuilder is the University's web publishing tool. You can use SiteBuilder to manage your own site via the web without needing technical skills.
Tabula is a tool to support administration of teaching and learning in academic departments. Staff can manage per-student information such as coursework.
Start.Warwick is a personal homepage to keep track of the information that you need regularly such as email and timetables.
Files.Warwick is a tool to send, receive and share files. You can upload files and access them anywhere online.
TeamBuilder helps teams across departments, faculties or universities to collaborate using shared tools such as documents and task lists.
Warwick Blogs can be used to create, personalise and manage your own blogs. Quickly publish your ideas as often as you like.
In January 2013 SARO (Student Admissions and Recruitment Office) asked the IT Services Web Team to redesign the University's Undergraduate Study web pages.
We worked with SARO to tailor the pages to an audience of prospective undergraduate students. We also improved the course search functionality. This involved usability analysis, information architecture, graphic design, responsive design for mobile devices and copywriting.
The redesigned pages have made an immediate impact. Comparing the period following the launch (9 April–19 May 2013) with the same period in 2012:
We're running a training session on writing for the web on 14 May 2013 as part of the Window on Warwick sessions for University staff coordinated by the Learning and Development Centre.
The training session is for staff responsible for updating their department's or service's web site. We'll cover things like:
The session on 14 May is now fully booked. However, if you would like us to run further sessions on how to write fo…
We've redesigned our homepage to make it easier for you to request IT support and find specific services.
We've reorganised the page to show the most popular requests – things like logging in, email accounts, printing and training – and provided quick links. Also, you'll see a link to the online Help Desk and the support telephone number in the header and footer of every page.
Messages about service status, such as temporary issues, downtime or restored service, are simpler. Instead of showing separate messages for each IT service area with a traffic light colour system, you can now see all st…
April 2013
, Warwick Analytical Measurement Service , Gendered Knowledges, CIMWe're continuing to develop Tabula. It's now possible to link multiple assessment groups to a single assignment in Tabula.
We'll also release improvements to SiteBuilder forms and add workflow and reporting functions.
Free training on how to write for the web tailored to individual departments has also proven popular and we'll be doing more of this.
We report monthly and annual metrics on the following services and activities:
| Number | Metric | What we measure |
| 1 | Web site performance | Time to load a web page on and off campus |
| 2 | Web site activity | Number of page views, edits made and editors using the web site |
| 3 | Support volume | Volume of support calls received |
| 4 | Support response | Percentage of support calls handled within agreed target times |
| 5 | Training | Satisfaction rating by attendees of our training courses |
| 6 | Web design and review consultancy | Satisfaction rating by customers using this service |
