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Incidents (Help Desk)

This page shows the level of Incidents that come in to the IDG Helpdesk that relate to the Application Delivery Service. This provides the most accurate figures for how many requests are received in total that are related to this service, and it is worth noting that they could have been resolved by any team with IDG.

Incidents jul 23

Key:incidents key

Breakdown of Call categories

Resolution Service product
Jan
22
Feb
22
Mar
22
Apr
22
May
22
Jun
22
Jul
22
Aug
22
Sept
22
Oct
22
Nov
22
Dec
22
Jan
23
Feb
23
Mar
23
Apr
23
May
23
Jun
23
Jul
23
Anti virus Service (Campus Wide) 3 13   2           1     1   2 4 9 6  
Software Support 2 1         1       1       1   1    
Delivered Applications 9 5 9 6 10 10 7 3 8 9 4 3 7 8 7 6 7 5 5
Host a software license             1     1       1          
Computer Support 1 5 1 2   1   1 2 5 2   1   1 2 1 1  
Information                             1        
Managed Windows 10 Desktop 1   2 1 1 4 1 1 2 1 1 2 6 1 5 2 2 2 3
Training Computers                                      
Remote Desktop Services 1 1         1                 5   2 4
Windows Imaging 2 2 1 2   2   2 7 4 1 2 1 3 2 2 1 2 1
Workareas 1               1 1                  
VDI 8 11 11 2 4 6 12 29 5 4 3 5 5 6 7 27 2 2 6
Others 7 2 4 1 2 3 2 6 1   5 1 3 3 3 5 1   2
Engineering VDI Desktop     1 1               3 9 24 13 73 51 2  
Conditional Access                 2   1                
Governance                   11 11 2 98 38 34 14 28 13 23
IT Security                             1        
Totals
35
40
29
17
17
26
25
42
28
37
29
18
131
84
77
140
103
35
44