The Professional Receptionist

The receptionist is often an organisation’s first point of contact with the outside world and as such is in a powerful position to enhance that all important first impression

Date Tuesday 10th March 2009 Book a place
Times 9.30am - 4.30pm (lunch will be provided)
Venue Charterhouse College
Map and Directions (Word Document) for Charterhouse College, Coventry
Minimum Number 10 
Who is it for? Clerical staff
What can I expect to cover? This course will enable those in a receptionist role to develop and enhance professional communication skills and reinforce the significance of their role. You will cover: 
 
  • The importance of projecting a positive image both in face to face and telephone situations 
  • Effective communication techniques
  • Interpersonal skills in the receptionist’s role
  • Provision of a high level of internal customer service when taking and relaying messages
  • Managing the reception area to maximum effect
What will I get out of this? By the end of the session you will be able to: 
 
  • Recognise the skills and qualities of the effective receptionist 
  • Demonstrate appropriate communication techniques to assist in establishing rapport with clients
  • Handle difficult situations in a positive manner
  • Add value to customer relations and project the University in a professional manner
Participant preparation needed?  None required. 
What experience do I need to benefit from this? Any clerical or receptionist experience.
Led by Charterhouse College
Questions? About the workshop content:
Contact Sharon Neal s.f.neal@warwick.ac.uk x24766, Learning and Development Centre
About the workshop arrangements:
Contact Linda Pettifor l.pettifor@warwick.ac.uk x73908, Learning and Development Centre
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