Frequently Asked Questions
This page outlines some of the most frequently asked questions about the Library and how it operates. Click on any of the questions below to obtain an answer. If your question isn't in this list then you can either e-mail us at library@warwick.ac.uk or call in at the Floor 1 Library Services Help Desk.
 Borrowing material |
Catalogue |
| Databases |
Document Supply |
| Electronic resources |
Locating material |
| Miscellaneous |
Periodicals |
| Postgraduates |
Short Loan Collection (SLC) |
| Using PCs and laptops in the Library |
Borrowing Material
- Q. How many items can I take out?
- Q. What are the loan periods?
- Q. My item is late, will I be fined?
- Q. Why have I been sent a recall notice?
- Q. How do I renew my items?
- Q. Which copy of a book is reserved for me?
Catalogue
There is now a set of online catalogue tutorials available on how to use the Library Catalogue
.
- Q. The catalogue shows that the item I need is out. Can I request it?
- Q. The catalogue shows that the item I want has a due date that is months away. Is this correct?
- Q. Do I need a password to access the catalogue?
- Q. I want to place a request for a book. Why won't the Catalogue let me?
- Q. Can I renew my items online?
- Q. What should I do if the Catalogue shows that the item is in the Library but it's not on the shelf?
- Q. How will I know when an item I requested is ready to collect?
- Q. I have found an item that I'm interested in on the catalogue but it has no classmark. What does this mean?
- Q. The catalogue shows that the item that I want is on the Holdshelf. Where is the Holdshelf?
- Q. The catalogue shows that the item that I want is in the Store. Where is the Store?
Databases
- Q. How do I find out what databases there are for my subject area?
- Q. Can anybody use the databases in the Library?
- Q. Some databases aren't available on the Internet but are marked either 'CD-ROM Network' or 'CD-ROM Standalone'. How do I access these?
- Q. What is an Athens username and password?
- Q. I have forgotten my Athens username and password. Can you tell me what it is?
- Q. I have registered for Athens but my account says it will expire in eight weeks. Does this mean that I can't use this Athens username and password next term?
- Q. I have my Athens username and password, but they won't work. Why not?
- Q. Can I access electronic resources from home?
Document Supply
- Q. Where is Document Supply and when is it open?
- Q. Can I use the Document Supply service?
- Q. How do I make a Document Supply request?
- Q. Why can't I make requests electronically?
- Q. Can I get anything I need for my course/research from Document Supply?
- Q. Can you send me documents electronically?
- Q. A book I need is held here but is on loan or on order. Can I request it through Document Supply?
- Q. Can I request more than one article from a journal?
- Q. How long will my request take?
- Q. How can I check on the progress of a request?
- Q. What happens when my request arrives?
- Q. Can I renew an item sent on loan?
- Q. What happens if I don't return it by the due date?
- Q. What happens if I lose an item?
- Q. How do I request a UK thesis?
Electronic Resources
- Q. I can't remember my Athens password
- Q. My Athens login doesn't work off-campus
- Q. I’ve set the cookie but I still cannot access resources
- Q. I have recently registered but cannot access e-resources
- Q. I’m trying to get an article from Google Scholar but my Athens login won’t work
- Q. I can’t open the PDF of the article I want
- Q. I can open some PDFs but not the one I want
- Q. I’m trying to download/print an e-book
- Q. I can only find a print copy of the item I want
- Q. I'm a Warwick Business School (WBS) user and my login won't work
- Q. How do I find information on a particular subject?
- Q. Who should I contact for help?
Locating Material
- Q. How do I know which floor the book I need is on?
- Q. Where can I find books with classmarks that are just numbers?
- Q. Where can I find Warwick theses?
- Q. Where can I find classmarks beginning res dis?
- Q. The Library doesn't have the item that I need. Can I get hold of it from somewhere else?
- Q. Where can I find a copy of the past exam papers?
- Q. You do not have the foreign language newspaper that I want. Why not?
Miscellaneous
- Q. Where do you keep lost property?
- Q. Is there anywhere that we can work as a group?
- Q. Can I use other libraries?
-
Q. I have returned my book but it is still showing on my record, what can I do?
-
Q. I would like to work in the Library. Where do you advertise Library vacanices?
Periodicals
- Q. I can't find the periodical articles on my reading list. How can I find them on the Library Catalogue?
- Q. What should I do if the Catalogue says the periodical I need is in the Library but I can't find it on the shelf?
- Q. What should I do if the volume I need isn't on the shelf?
- Q. How can I tell if you have an electronic version of a journal?
- Q. The Library has the electronic version of the journal, but I can't get the full-text for the year that I want. Why is this?
- Q. How can I find articles on my essay topic?
Postgraduates
- Q. Can I get an individual study carrel?
- Q. Are there any special facilities for Postgraduate students?
- Q. What happens to the electronic version of my PhD thesis?
Short Loan Collection
- Q. Can I renew Short Loan Collection books over the phone or online?
- Q. Where can I return Short Loan Collection books?
- Q. My course tutor says the articles on my reading list are Short Loan Collection photocopies. What does this mean?
- Q. I need a Short Loan Collection book over the weekend. How can I make sure it's available?
