The Library provides a request and recall service to ensure that resources are available to as many customers as possible.
What can be requested (reserved)?
If all copies of a title are on loan, you can request a hold so that the next returned copy is held for you. (This service is not available to external borrowers). Most items can be requested using the Library Catalogue.
How many items can I request?
Undergraduate students can request a hold on 10 items at any one time.Postgraduate students can request a hold on 20 items at any one time.
The Catalogue says an item is not on loan, but I can't find it. What can I do?
If the Catalogue says a copy should be available, check the shelving trolleys and book parks in case someone has been using it. If you are still unable to find it, fill in a green Not on Shelf Form. These are available next to the Library Helpdesk on Floor 1.
How do I request an item using the Library Catalogue?
Find the item you want to reserve and click on the Request a Hold button and then login to My Library Account. Fill in any required information and click submit. At this stage if this is a multi-volume work you will be offered a form to select one of the volumes. The system will not allow you to request more than one volume of a multi-volume work. Ask at the Floor 1 Heldpesk as Library staff can override the system and place hold requests on more than one volume of a multi- volume work. Only current University Students and Staff can request holds. If you have any problems, please ask at the Library Helpdesk on Floor 1 or email mylibraryaccount at warwick dot ac dot uk firstname.lastname@example.org.
How will I know if my request has been successful?
You will receive immediate confirmation that your request has been accepted.
The book I need is on loan for 3 months. Is it worth reserving it?
Yes. We will contact the person who has the book and inform them they need to return it within a week.
How will I know when I can collect the book and how long can I borrow it for?
You will receive an email sent to your University email address. You can also login to the My Library Account section of the Library Catalogue to view your requested holds. Items marked Waiting are ready for you to collect from the Hold Shelves in the Short Loan Area on Floor 1. Please make a note of the classmark of the item(s) as you will need this to locate the item. Please ensure that you borrow the correct book which will have your University of Warwick card number on the 'hold slip' inside the book.
Important: Please check your issue receipt. If the book is required by other borrowers, standard loans automatically change to 3 Day Loans. This is to ensure that as many borrowers as possible get access to popular texts.
Note: If you have booked (reserved) a Short Loan item, it should be ready for you to collect, in the Short Loan Area on Floor 1.
How long will the book be kept for me?
Standard Loan books are kept on the 'Hold' shelf for 4 days, 3 Day Loans for 3 days, after which, they are returned to the shelves. However, please try and collect holds as soon as possible, as other people may be waiting.
Note: 3 Day Loan and Standard loan books will be held for 1 week (7 days) for part time students and students registered with University Disability Services.
Can someone else collect my hold for me?
Yes, they will need to bring your Library card, together with a signed letter of permission from you. The letter needs to be dated for the actual day of collection.
I no longer need the book. What should I do?
Requested holds can be cancelled using the My Library Account section of the Library Catalogue, unless they are marked as Waiting. In which case, you should contact us by phoning 024 7652 2026 or email: mylibraryaccount at warwick dot ac dot uk, as someone else may be waiting for it.