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MSc Service Management and Design (SMD)

Duration: Full-time: 1 year, Part-time: 3 years

Min. entry requirements: Second Class undergraduate degree (or equivalent)

English Language: IELTS 6.5, Band A

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. Modules include: Service Design and Delivery; Reputation and Relationship Management; Service Support Technologies; Innovation; People in Organisations; Leading Change; Project Planning, Management and Control; Business Model Generation; Financial Analysis and Control Systems; plus an elective choice. Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM,

Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

Student profile, Nick Choksirikulchai, SMD Graduate 2012-13

Nick Choksirikulchai “The teaching staff are excellent and clearly understand the challenges that organisations are facing right now. They also bring the theory to life with case studies and simulations that made me think more deeply about each subject and understand how it could be applied in real business situations.”


Read the full interview
 

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Taught Master's
Application Fact File

Entry Requirements

Supply Chain & Logistics Management,
International Technology Management,
Engineering Business Management,
Management for Business Excellence,
e-Business Management, Healthcare Operational Management, Sustainable Automotive Engineering and
Manufacturing Systems Engineering.

2:ii undergraduate degree (or equivalent) in the Sciences, Engineering, Business or a relevant subject

Programme and Project Management and
Service Management and Design

2:ii undergraduate degree or equivalent

Cyber security and Management

2:ii undergraduate degree (or equivalent). Suited to IT and Computer Science graduates, or those with a background in other numerate disciplines

Innovation and Entrepreneurship (IAE)

2:ii undergraduate degree (or equivalent). All academic backgrounds are eligible; selection is made on the basis of entrepreneurial flair

English Language Requirements

Band A, IELTS 6.5

Application

All applications should be made online at www.warwick.ac.uk/go/pgapply

Please only apply for ONE of our courses; do not submit multiple applications to WMG. Once accepted onto one MSc course, you can request to switch, although restrictions apply.

Application Deadline

Full-time: Applications are welcomed throughout the year from November and we advise applicants to apply as early as possible. For WMG MSc courses applications will continue to be accepted until 31 August. Scholarships will be awarded at the end of June.

Part-time and Overseas: On-going enrolment throughout the year

Tuition Fees
(2016/17 rate)

Full-time
Home/EU: £12,200
Overseas: £22,340

Please note: These are the standard course fees. Check the fees page for a list of courses with non-standard fees.

Part-time
For information on part time courses fees, please visit the part-time and professional course pages

Funding

Details of funding opportunities are available via the Graduate School.