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Help and Advice

This page highlights some of the support services available to postgraduate students at the University, including Student Support, Counselling, Health Centre, Student Finance, International Office and many others. Where references are made to the Personal Tutor, you can usually assume this also refers to your supervisor who generally acts in this capacity.

Personal Tutoring and Student Support

Personal TutoringThe University of Warwick is committed to providing a supportive and positive environment for all members of its community and a high-quality student experience.

We recognise that there will be times in everybody's university life when things do not go as well as you would wish. In times like these, it's important to know that there is a comprehensive support and welfare structure available to help with all kinds of different problems.

The information accessible on, and from, this website outlines the support services available to Warwick students. There may be more than one option available, so please use the information on this website, as well as the individual service websites, to help you decide the best place for you to go.

 

Support within your department - Personal Tutors

 

Personal TutoringA personal tutor is an academic member of staff, assigned to each student on arrival at Warwick, who will act as the initial point of contact for discussion of academic and pastoral matters throughout a student's undergraduate and postgraduate career.

The Personal Tutor system at the University of Warwick is a vital and central part of campus life. Personal tutors and research supervisors, working in conjunction with the wide range of services available to students, are expected to provide such support, advice and guidance to students as may be necessary or appropriate to enable them to gain the most from their studies at the University.

Details on how the personal tutor system at Warwick should operate are outlined in the Personal Tutor Guidelines.

We recommend that you consult these guidelines, as they represent the university's official policy on personal tutoring. The following extract summarises the roles of the key figures in the university's personal tutoring system:

The role of the Personal Tutor, who will be a member of academic staff, is:

  • To assist students with the process of induction and orientation into University life and to retain an interest in their personal and academic development throughout their academic careers;
  • To provide academic advice to personal tutees on their progress and development;
  • To respond as promptly as possible to requests for help and advice about pastoral/non-academic matters insofar as s/he is competent to do so;
  • To signpost and refer students on to professional University support services for further assistance if necessary;
  • To signpost students to relevant careers/skills provision;
  • To act as the student's advocate when advocacy is needed.
  • To act as a possible referee
  • To keep a record of discussions and any agreed follow-up actions

The role of the Personal Tutee is:

  • To be responsible for their own academic development and achievement by contributing positively to a productive working relationship with the personal tutor;
  • To attend all arranged meetings and respond promptly to communications from their department;
  • To inform their personal tutor promptly of any factors that might be impacting significantly on their ability to meet the requirements of their course, it being understood that personal tutors cannot advise and support students if they are unaware of such factors and that personal tutors are required to treat all information disclosed confidentially and to disclose to a third party only by agreement with the student;
  • To be an active engaged member of their departmental academic community.

Who is my personal tutor/supervisor?

Departments are required to post lists of personal tutors on noticeboards and online. If you have a query about who your personal tutor is, you should contact the departmental secretary/administrator/undergraduate office for further information.

When should I see my personal tutor/supervisor?

  • If you want feedback on your general academic progress.
  • If you have enquiries about course regulations, e.g. choice of module options, understanding degree classification conventions
  • If you are concerned about any issues you feel may be impacting on your ability to do your academic work effectively
  • If you want advice on how to access specialist support e.g. on mental health, disability support, financial matters, study skills, career planning

What is the role of the Department Senior Tutor?

The role of the Department Senior Tutor, who will be an experienced member of academic staff, is:

  • To be responsible for the effective operation of the personal tutor system in their department, including making sure that students know who their personal tutor is;
  • To post personal tutor lists on the department's website;
  • To provide support and guidance to students if the personal tutor is unavailable;
  • To facilitate a change of personal tutor if requested by a personal tutee
  • To provide support and guidance to members of academic staff who are personal tutors;
  • To consult with the Dean of Students about possible changes to the operation of personal tutoring in their department.

 

Other University Support

As well as the Personal Tutor system, the University provides a comprehensive support network of specialised services. Each of the below services can be accessed via the Wellbeing Support Services website.

 

 Student Support

The Student Support Office

  - offers a first response to students needing help and guidance

The issues students bring to Student Support may be practical (for example difficulties with accommodation or finances), emotional (family difficulties, homesickness), health-related (concerns about your mental or physical health, or that of another member of the University community), safety-related (concerns about security, harassment) etc.

If you're unsure of where to go for help, you can contact Student Support for advice in the first instance. They will help where they can, and if appropriate, they will signpost you to more specialist services within the University or externally.

Email: studentsupport@warwick.ac.uk

Tel: 024 7657 5570

Ground floor - University House
 
 Dean of Students
The Dean of Students (formerly University Senior Tutor)

  - promotes the academic welfare of students 

The Dean of Students is an academic member of staff whom you can turn to in confidence for support regarding difficulties with your studies e.g. changing course, withdrawing, appeals, difficulties with your department etc.

He/she is responsible for the personal tutor system.


Email: seniortutor@warwick.ac.uk

Tel: 024 7657 5570

 

Ground floor - University House
 
 Residential Life
The Residential Life Team

 - work and live alongside students in halls of residence

The Residential Life Team works and lives alongside students in halls of residence and are a key part of the University’s welfare and support network. Contact your resident tutor in hall, if you have any difficulties or queries (from homesickness to accommodation problems, or anything else). If they cannot help you, they will refer you to someone else. If you do not live on campus, you can contact the Student Support office (as above).

 

 
 
 Counselling Service
The Counselling Service

  - offers all students at any level, the opportunity to access professional therapeutic counselling 

If you can function well psychologically and emotionally, you are more able to function to your potential, both personally and academically. The University Counselling Service offers email counselling, face-to-face counselling, group therapy, self-help resources and specific issue workshops.


Email: counselling@warwick.ac.uk

Tel: 024 7652 3761

 

Westwood House – Westwood campus
 
 Disability Services
Disability Services

- Advising students with disabilities and facilitating study to assist all students in achieving their academic potential

Disability Services offer advice, guidance and support to students with Specific Learning Differences/Dyslexia or other, hearing and visual impairments, physical disabilities, mobility difficulties, Asperger’s, unseen/medical conditions, mental health difficulties and any other impairment or condition that is likely to have an impact on their studies and life at University. The services provided are tailored to the individual and aim at enabling students to manage their support and studies independently.

Email: disability@warwick.ac.uk

Tel: 024 7615 0641

 

Ground floor - University House
 
 Mental Health and Wellbeing
Mental Health and Wellbeing team

 - ensure that students with mental health difficulties receive advice & support to facilitate academic work & participation in University life

The Mental Health co-ordinators will identify support needs and reasonable adjustments, discuss strategies for managing student life, provide short-term support,
provide information and, if needed, access to other services within the University and local mental health services, liaise with academic and other departments on behalf of students (where agreed), provide guidance on Disabled Students' Allowances application, & arrange access to mental health mentoring for students in receipt of Disabled Students' Allowances, where mentoring has been recommended.

The Wellbeing Adviser aims to:

  • Ensure any student with wellbeing concerns has a meaningful face to face contact in a timely manner to receive appropriate support and signposting.
  • Embed wellbeing in the culture of the University of Warwick to promote a healthy community.
  • Provide accessible resources and information to inform students and to enable them to take ownership of their own wellbeing.
The Wellbeing Advsier offers regular drop-in sessions in Student Support (see website).


Email: mentalhealth@warwick.ac.uk

Tel: 024 7615 0226

 

Ground floor - University House
 
 Health Centre
An NHS doctors' surgery on the University campus

 - providing primary health care GP services to registered patients 

Students registered with the Health Centre can make contact if they require a consultation with a doctor or nurse, an emergency appointment, emergency contraception, vaccinations or advice on vaccinations, or sickness certification.

Tel: 024 7652 4548

 

Health Centre Road – main campus
 
 Chaplaincy
The Chaplaincy

 - provides pastoral and spiritual care to all members of the University community, of all faiths and none 

The Chaplaincy is the focus of Spiritual life on campus; it provides a meeting place for Christian, Jewish and Muslim prayer and worship. It is a focal point for different faith groups and student societies and offers a safe, supportive space at the centre of campus where people can “learn to live well together”. Students of all faiths and none can come and find a friendly place to chat and eat. A chapel, three kitchens, meeting rooms and an Islamic prayer hall make the Chaplaincy an inclusive, spiritual and social space that welcomes the whole University community.

Email: chaplaincy@warwick.ac.uk

Tel: 024 7652 3519

 

Main campus
 
 Student Advice Centre
The Students' Union Advice Centre

 - provides an independent, free and confidential service for all Warwick students, offering information, advice and representation 

Visit the Student Advice Centre if you have a housing problem (off or on-campus; University or private), have academic problems and difficulties such as exams, wrong course, appeals and complaints, have immigration problems – such as entry clearance, family members and working, have money, debt and legal difficulties, or are not sure who to talk to or where to get help.

Email: advice@warwicksu.com

Tel: 024 7657 2824

 

Main campus – SUHQ
 
 Student Funding
Student Funding

   - offers advice and guidance on all aspects of financial support

Visit Student Funding if you want to know what financial support you may be entitled to, want to know more about the scholarships and bursaries, are having difficulty paying for your day-to-day living expenses, or have additional financial needs because you are caring for a child or have a disability.

Email: studentfunding@warwick.ac.uk

Tel: 024 7615 0096

 

Ground floor - University House
 
 Campus Security
Campus Security

 - Working to provide a safe, secure and friendly environment for students, staff and visitors to the campus

The Campus Security team works 24 hours a day to support the University’s overall aims by ensuring there is a safe, secure and friendly environment for students, staff and visitors.

Email: security@warwick.ac.uk

Tel: 024 7652 2083

 

Campus Security Control Centre – staffed 24/7
 
 Office for Global Engagement
The Office for Global Engagement/International Office

 - supports EU and international students both before and during their stay at Warwick

They are able to assist with immigration advice (on issues including visa extensions, working, dependant visas, travel visas etc), practical support (police registration, banking, bringing your family to the UK) and enhancing your student experience (induction events, social trips etc).


Email: global.reception@warwick.ac.uk

Tel: 024 7652 3706

 

1st floor - University House
 
External Services You might also find it helpful to access support from external agencies.

If you can't find the information you need, contact studentsupport@warwick.ac.uk or tel: 024 7657 5570
External Services
 

If you are unsure where to go, please refer to our full list of services.

If you require out-of-hours emergency support, please contact the Campus Security Control Centre on 024 7652 2222 or internal extension 22222