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Who we are and what we research

 

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Principal Teaching Fellow

Complexity theory, organisational measurement, policy implementation, teaching and learning, and visual research methods, including flipped classroom development


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Assistant Professor of

Performance and Responsibility

Social performance measurement and management; responsible organisational performance; OM and supply chain management in social enterprises; institutional logics; conceptions of spirituality in organisations

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Associate Professor

Healthcare, with a number of projects in the NHS around areas of service improvement, Lean, root cause analysis, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership


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Assistant Professor

Inter-organizational relationships and service operations, particularly the implications of innovative business models on network structures, configurations and relationships


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Assistant Professor

Service operations management and innovative pedagogies: servitization, Industry 4.0, service network management, professional service operations, inter-organizational collaboration, learning analytics and flipped learning pedagogies


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OM Group Coordinator

Operations management practitioner


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Associate Professor

Head of OM Group

Servitization and its impact on operations and supply chain management; examining the appropriate supply chain strategies, configurations and overarching relationships for companies providing business solutions


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Professor of Operations Management &
Organizational Performance

Performance measurement and management; strategy implementation; design thinking and innovation management
In 2017-18 Pietro will be on the British Academy mid-career Fellowship

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Assistant Professor

Integration of service operations, focussing on healthcare delivery; change management and teamwork in professional organizations; process improvement


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Principal Teaching Fellow

Delivers postgraduation modules in operations management and project management among others, and development of new pedagogies


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Associate Professor

Service process design; managing financial supply chains; service mass customisation; process improvement; B2B service management; workforce scheduling


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Professor Chris Voss

Service management, experiential services, operational improvement and benchmarking, manufacturing strategy, and international issues in operations management

 

 Nigel Slack

Emeritus Professor Nigel Slack