Skip to main content

Service Level Agreement

WARWICK IN VENICE 

 

 SERVICE LEVEL AGREEMENT FOR CONFERENCES

 

 Warwick in Venice agrees to provide the following services, as part of the charge for rental of the Palazzo Pesaro Papafava:

 

 Before your event:

 

  • Information and advice on local accommodation and catering arrangements

 

 During your event:

 

 
  • Use of the spaces booked and computer room with wireless Internet connectivity throughout the building

  • Use of the data projector and laptop computer for presentations

  • Use of a flip chart and pens

  • The on-site supervision and assistance of the Venice administrator between 09.00 and 18.00

  • Self-service refreshments (tea, coffee, water and fruit juices throughout each day and mid-morning and mid-afternoon biscuits/pastries)

  • A pen, 5 sheets of blank A4 paper and a copy of your conference programme in a delegate pack for each attendee on arrival (provided that you submit your conference programme to the Venice administrator at least one week before the start of your event)

 

 The following services are NOT included in the standard rental charge for the Palazzo and will be charged at cost to your departmental costcode (or invoiced if you are an external user): 

 

  • Photocopying

  • Printing

  • Refreshments for evening drinks receptions

  • Outside catering for delivered lunches

  • The additional presence of the Venice administrator at evening drinks receptions (N.B. This is a requirement of our lease)

  • Courier charges

______________________________________________________________ 

 CANCELLATION CHARGES

 Please note that once you have confirmed your booking, the following cancellation charges will apply and will be deducted from your departmental costcode (or invoiced if you are an external user) as follows:

Within 180 days of event start date: 20% of total amount due

Within 60 days of event start date: 50% of total amount due

Within 30 days of event start date: 100% of total amount due