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SITS Upgrades & Outages


Uniface error when running SITS following the Outage carried out on Wednesday 6th of September 2017


When running SITS Vision 930 Production (PROD), if you see an error referring to ‘uniface’ or get logged out of SITS, & you are using an IT Services managed desktop pc please proceed as follows:

(If you are not using an IT Services managed desktop you will need to contact your local IT support)

1. If SITS is running, close it

2. Start Windows explorer and browse to M:\Software\SITSRepair You should see a file named ‘SITSRepair.BAT’ as per the screenshot below.

File Location

3. Double-click this file, then click ‘Run’ at the security warning prompt as per the screenshot below.

Open File

You will probably see a black window briefly appear then disappear.

SITS should now work correctly.

Please note that if you run SITS on more than one computer you may need to repeat this on other computers if the uniface error recurs.

If running this repair doesn’t resolve the uniface error, please contact the help desk (email helpdesk@warwick.ac.uk).


Dates

 

The outage schedule for SITS is agreed annually, this normally happens at the first SITS Development Group meeting of the academic year (usually held August - October). This group includes representation from the Academic Registrar's Office, the Deputy Registrar's Office, academic departments and IT Services.

 

Current Planned Outages (to the live [PROD] system)

 

Date Duration Reason Status
15th February 2017 1.0 day Operating System Patching Complete

10th and 11th May 2017

2.0 days System Upgrade to v9.3.0 Complete
7th June 2017 1.0 day Operating System Patching Confirmed - no planned outage
11th July 2017 TBC

3-4 hour outage to the Production environment to resolve ongoing issues with ACD


Complete
6th September 2017 1.0 day Operating System Patching

Confirmed

The outage will be from 08:00

Service should be restored by 17:00

15th November 2017 1.0 day Operating System Patching

Scheduled

 

Upgrade / Outage dates to the archive (KEEP), test (SITST) and development (USER) versions of the system will be communicated to interested parties as these become available.

 

Upgrades

The next SITS Upgrade will change the system from version 9.1.0 in a double upgrade through v9.2.0 to v9.3.0. When considering release notes you should view both v9.2.0 and v9.3.0.

 

Release Notes

These are available to University of Warwick staff only: Tribal (SITS) Release Notes