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Code of Conduct

Campus Security staff strive to consistently deliver outstanding service to make everyone within the campus community feel as safe as possible. The following Code of Conduct is a statement of intent towards ensuring our staff act and behave in a way that upholds these core values.

Complaints or feedback regarding staff conduct may be submitted using the University Complaints and Feedback Procedure.

During the course of their employment, all staff directly employed in Campus Security, including any contract security staff working on their behalf, will:

General behaviours
  • Abide by their Contract of Employment
  • Act lawfully and legally
  • Abide by the responsibilities and behaviours expected by all employees, as stated within the Dignity at Warwick Policy and in relevant Human Resources policies. Contracted security staff are expected to perform to the same standards and exhibit the same behaviours as Campus Security employees whilst working under contract for the University
  • Challenge any behaviours that breach the Dignity at Warwick Policy
  • Exhibit honesty and integrity in the performance of their duties
  • Display exemplary conduct at all times and be aware of the impact of any negative behaviour on the University’s reputation
  • Set a positive example by being professional, courteous, helpful, caring and compassionate in all interactions with students, staff and visitors
  • Actively collaborate with others to create and maintain effective working relationships through an empathetic understanding of others’ needs and expectations
  • Conduct duties as instructed by their managers to the best of their ability
  • Be forthright, clear and unambiguous when having difficult conversations and managing challenging situations
  • Be observant, promptly reporting anything that is likely to cause harm or distress to people or cause property to be destroyed, damaged or stolen
  • Be proactive in reducing hazards to people and property
  • Work with external agencies, such as the police, fire service and ambulance service to endeavour to ensure the campus community is safe and reassured, and property is protected, at all times
  • Report incidents promptly that breach University Regulations and Ordinances
  • Be friendly and approachable, upholding the core values of Campus Security, to reduce the fear of crime and create a safe environment for all
  • Endeavour to always look smart, clean and professional to uphold the positive image of Campus Security and the University
  • Ensure University equipment, including personal, protective equipment, is in good working order and fit for purpose
  • Identify themselves by name, including showing identity cards, if requested
  • Conduct plain-clothed operations to benefit the campus community to protect property
  • Use Body Worn Video devices only during situations where an increased risk of harm to self or others is highly likely, complying with data protection law and following the guidelines contained within the Home Office Surveillance Camera Codes of Practice.
Behaviours during protests and events
  • Work collaboratively and in non-confrontational ways with protest organisers and those present during protests to ensure demonstrations are managed safely for everyone in the campus community
  • Work with protesters to safely minimise negative impact on the wider campus community through dynamic risk assessments during protests
  • Endeavour to ensure that the University can operate as normal and continue with its lawful business
  • Manage security at protests by providing a safe environment where people are able to meet to speak and act freely, and allowing them to exercise their right to protest within the law
  • Ensure everyone within the campus community is able to live, work and study according to their human rights and without feeling threatened or intimidated
  • Use verbal and non-verbal conflict resolution techniques to ensure that physical intervention and reasonable force is only used as a last resort and in accordance with the law
  • Where police attendance is necessary, due to increased risks of harm or where a crime has been committed, or is alleged to have been committed, Campus Security will communicate effectively with the police and the protesters to minimise the potential risks and impact.