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Users' Charter

Objectives
  • To keep everyone safe within our community, both on and off campus
  • To provide a professional, helpful and friendly service to all
  • To uphold good order on campus
  • To encourage good practice regarding safety and security
  • To encourage compliance with the University's regulations on traffic and parking
  • To reduce the incidence of property crime
We will help reduce
  • Personal threats to security and safety
  • Disorderly and threatening behaviour
  • The risk of personal injury
  • Noise detrimental to study and work
  • Damage to University buildings and land
  • Damage to cars and other personal property
  • Theft of personal and University property
  • Theft of and from motor vehicles
Specific services you can expect
  • Professional, courteous and helpful staff
  • Sufficient numbers of officers deployed throughout each day
  • An immediate response to fire alarms
  • An immediate response to first aid and emergency calls
  • An immediate response to activated intruder and personal safety alarms
  • The attendance of an officer to the scene of an alleged crime on campus within an hour of the report
  • A response to correspondence within five working days
  • Effective liaison with West Midlands and Warwickshire Police
How you can assist
  • Immediately notify any suspicious behaviour to the Campus Security Control Centre on ext. 22083
  • Do your bit! Read and act on appropriate crime prevention advice quickly
  • Ensure all your valuable property is properly marked so it can be returned to you easily if it is found
  • Ensure no unauthorised persons have access to your campus accommodation
  • Ensure your workplace or accommodation is secure whilst unoccupied
  • Always lock your bike when you leave it anywhere, preferably using a 'D'-type lock
  • Report criminal offences
  • Be the 'eyes and ears' for Campus Security

If things go wrong, or you wish to express appreciation, please contact:

Mark Kennell
Head of Campus Security
University House
University of Warwick
Coventry
CV4 8UW

Telephone 024 7652 4769
Email mark dot kennell at warwick dot ac dot uk