• Am I able to cancel my booking after I've paid?
• Will I be able to amend my booking once I've submitted my booking form?
• How many places are there available and what happens when you are fully booked?
• What is the age range?
• My child is 4, can they still take part in the Multi-Activity Camp?
• My child has just turned 13, can they still take part in the Multi-Activity Camp?
• Where will the camps take place?
• What does the structure of the day look like?
• Who will be looking after my child?
• What food and drink will be available?

Am I able to cancel my booking after I've paid?

Given the financial/resource commitments involved in delivering the camps and its programme, we cannot commit to providing refunds in the event of cancellation requests once you have paid, but will look at any such request on a case by case basis. You should refer to the terms and conditions for further information.

Will I be able to amend my booking once I've submitted my booking form?

Once you have submitted your booking online, the payment you have made is non-refundable (unless we are unable to fully accommodate your booking). However, should you wish to amend the particular dates your child or dependant will attend, we ask that you email the camp staff (holidayscheme@warwick.ac.uk) as soon as possible with the requested changes, ideally forwarding the original booking confirmation you received by email together with the requested changes. Please note that any changes to your original booking may incur an admin charge. You should refer to the terms and conditions for further information.

How many places are there available and what happens when you are fully booked?

Each camp has a different capacity so we recommend booking early to save disappointment. Once a specific date is fully booked there will be a notification on the online booking form. Places will be allocated on a first come first served basis. A booking is not valid until the appropriate fee is paid.

The day I want to book is showing as fully booked/closed on the booking form - is there a waiting list or might there still be places?

Please do not book any dates online which are showing as 'closed'. If any spaces do become available due to cancellations, the date will become open for bookings again. We no longer operate a waiting list.

What is the age range for the Multi-Activity Camp?

The Multi-Activity Camp is suitable for children aged 5 to 12 years olds.

My child is 4, can they still take part in the Multi-Activity Camp?

As long as they have been attending the Reception year at school and they turn 5 within 6 weeks. We will ask you to give your child's date of birth when you complete the online booking form.

My child has just turned 13, can they still take part in the Multi-Activity Camp?

We can accept children up to 14 years old however the activities may not be challenging enough for this age group.

Where will the camps take place?

The camps take place at several different venues over the year. Please check the 'Everything You Need to Know' document for specific venue information.This can be found on our post-booking page.

What does the structure of the day look like?

Below is an outline structure for a typical day on the Camps. Session times within the Activity Day may vary slightly depending on the activities being offered that particular day.

8.30am-9.30am	9.30am-4.00pm	4.00pm-5.30pm
Arrival by 9.00am Breakfast (available until 9am) Free play and introductory activities	Activity day A range of fun, thought-provoking and engaging sessions Lunch- 12.00pm until 1.00pm	Pick-up Free play and optional activities.

The day will run from 8.30am-5.30pm, with the main sessions take place during the 'Activity Day' between 8.30am-5.30pm. Parents can drop their children off anytime between 8.30am and 5.30am. Pick-up is from 4.00pm until 5.30pm from the 'base' location.

Who will be looking after my child?

The Camps will be overseen by the University's Head of Children's Services and Nursery Manager, Debbie Castle and Holiday Camps Co-ordinator, Rachael Stephenson. Reporting to Debbie and Rachael will be several Holiday Camp Managers and Camp Leaders.

• All staff will be trained and briefed, and will have experience of working with children of this age group.
• All staff complete a Safeguarding course and appropriate Disclosure and Barring Service (DBS) checks will be undertaken.
• The majority of staff will have completed a First Aid course.

If you have any further questions, please see our contact details for how you can get in touch with us.

What food and drink will be available?

Fruit snacks will be provided in the morning and afternoon. Cereal and cows milk will also be available to everyone until 9.00am. If you child cannot drink cows milk please provide an alternative.

Children should bring their own labelled water bottles which can then be accessed and refilled during the course of the day. Children should bring their own packed lunch, noting that refrigeration facilities will not necessarily be available. Please do not pack any sweets, chocolate or nuts.