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Counselling Service Feedback (students face to face)

Thank you for evaluating the Counselling Service – there’s just 4 sections to complete. Any feedback you offer will be used to evaluate and improve the University Counselling Service. Some of the data is being collected by counselling services nationally. Your responses may be used verbatim in our Annual Service Evaluation Report, but will be anonymous.
 

1 Feedback on aspects of the UCS provision
very good ok poor  
website  
registration process  
communication pre-appointment  
first visit experience of reception  

2 How has counselling impacted on you?
not at all to a limited extent one of many factors an important factor the most significant factor  
To what extent would you say that counselling has helped you to stay at university?  
To what extent would you say that counselling has helped you manage your academic work?  
not at all to a limited extent one of many factors an important factor the most significant factor  
To what extent would you say that counselling has improved your overall experience of university?  
To what extent would you say counselling has helped you develop skills that might be useful in obtaining future employment (eg increased confidence; assertiveness)?  
no improvement improvement significant improvement  
your general well-being  
your general mood  
your understanding of your self  
your understanding of others  
your self esteem  
your ability to manage difficult feelings  

3 Feedback for your counsellor
I agree I disagree  
My counsellor seemed to listen well to me  
My counsellor worked hard to understand me/my issues  
The counsellor seemed confident and competent in working with me  
I felt appropriately challenged by my counsellor (eg they took the lead/asked questions/offered suggestions etc when appropriate)  
Boundaries were upheld well by my counsellor (starting and finishing on time; confidentiality; etc)  
The end of my time in counselling was handled appropriately by my counsellor  
I felt the counsellor worked well with me to help me understand my self better  

4 General feedback

Thank you for completing this evaluation form – your feedback is valuable to the UCS and all comments will be read. Click ‘send form’ to submit.
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Privacy statement
The data you provide is used to help us improve the University Counselling Service. Comments may be used (anonomously) verbatim in the UCS annual evaluation report and some may be included on the UCS website. Some data will be collated as part of a national survey for University Counselling Services.
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