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Consulting the UCS to Help Support Students

 

"I'm concerned about one of my students and want to talk it through..." The Counselling Service can be consulted by any member of staff to to talk through any emotional/psychological concerns you may have about a student or to discuss potential referrals to the counselling service or to other support resources. The Counsellor can offer guidance on how to proceed and advice on whether a referral to counselling or another resource is appropriate. Often, if you have a concern, talking it through with one of the counselling team can be helpful. It is possible to discuss someone anonymously (without revealing their identity) if that seems more appropriate. Either telephone the UCS on 02476 523761(extension 23761) - if a member of the counselling team is not available immediately, a mutually convenient time can be arranged via the Administrators (Pippa and Lisa), or directly email your named (see below) link counsellor (for academic departments), or email counselling@warwick.ac.uk.

 

The Departmental Consultancy Service and List of Link Counsellors
The University Counselling Service is aware of the increasing levels of student distress in all departments throughout the University (and indeed nationally). Dealing with these issues can increase demands on tutors’ time and resources. In order to help to reduce the workload for staff, each department is allocated a specific named person from the University Counselling Service (UCS) team to be their consultant. It is anticipated that each consultant can be involved with their particular department to offer the following:
  • act as a named link to facilitate communication between the UCS and other support staff
  • to discuss student need and negotiate, in conjunction with the tutor, an appropriate referral
  • to facilitate initiatives. Tutors may identify needs or circumstances specific to their department which can be met by specialist provision involving areas of expertise to be found in the UCS
  • workshops for students. The UCS already runs some specific issue workshops for students but, it may be possible to plan to run a workshop specifically designed for a particular cohort of students
  • workshops for staff. The UCS can run workshops on specific areas of personal tutoring e.g. how to refer to the UCS, dealing with students in distress, etc . This may form part of a departmental meeting or 'away day' or be set up as an additional staff training workshop

NB there may be a charge for the delivery of any bespoke training.

This resource is available to departments alongside the established referral to the UCS for counselling in an attempt to streamline the efficacy of our services for academic departments. Students should be referred to Counselling Services in the usual way and not to the link counsellor.

The aim of this service is for the UCS team to provide a service that can respond to individual departments’ needs in terms of enabling students to fulfil their academic potential by facilitating their emotional well-being.
 
FAQ’s about the Departmental Consultancy Service
Q: Does this just mean more work for tutors?
A: No. The point of this service is to help tutors use the UCS so that they can spend less time dealing with students’ emotional and psychological needs
 
Q: Isn’t there a wait for counselling?

A: If students choose to opt for face-to-face individual counselling, they need to register with the UCS then use the call to book system to arrange their appointment. Through 2016-17, our average turnaround time from registration to appointment date was only 19 days. Many find this time useful to help them prepare to get the most out of their counselling. We also offer all those who register an opportunity to meet briefly with a counsellor within a maximum of 5 days from registering. If someone needs to be 'seen more urgently', perhaps counselling is inappropriate at that time. However, the counselling service offers a range of other resources which may be more readily accessible and Mental Health and Wellbeing offer a Wellbeing Drop-in session which may help students contain their issues.
 

Q: What can I tell my students about how face-to-face counselling works?

A: Once registered, students can arrange their one-to-one appointment with one of our team of counselling professionals. In the 50 minute session, they can outline their concerns to the counsellor who will work to help them to contain, understand and manage the issues. The counsellor will use their professional skills to help them to explore and examine the issues to get insight in to what the student is experiencing. The counsellor may suggest strategies that could help and they will also use their skills to help think about the roots of the issues in order to take emotional learning forward so the student can effect change. Our experience informs us that many people find a brief intervention can be sufficient for them to begin to make some changes.

It may be that the counsellor offers a follow-on appointment which can be scheduled in for some time in the future (any time from a week to a term) where the client will meet up with the same counsellor again to check in and review developments.

Some clients may benefit from a longer course of counselling which the counsellor can arrange there and then, or it may be that the counsellor refers in to group counselling for ongoing therapy work, or could discuss the other options available, such as email counselling.

Q: Will the named consultant keep us informed as to what’s happening with our department’s students?

A: Your consultant can keep you informed as to any trends in your department’s students and you may receive information (on request) from our annual statistics that pertain to your department. Owing to the strict code of confidentiality adhered to by counsellors, feedback about students who take up referral is not possible without the explicit permission of the student - but you can ask the student directly.

Q: If lots of our department's students use the UCS, does that indicate that our personal tutor system is inadequate in some way?
A: On the contrary – consulting with and referring to the UCS is evidence that the personal tutor system in your department is functioning effectively and appropriately using resources wisely to make sure the student is getting the best possible attention.
 
 
List of Link Counsellors

 

 

Department* Named Counsellor
Chemistry

 

Anthea Pablow

 

Classics and Ancient History

 

Anthea Pablow

 

Comparative American Studies

 

Anthea Pablow

 

Computer Science

 

Sharon Johal

Economics

 

Katie Keogh

Education

 

Sharon Johal

Engineering/WMG

 

Frances Lampert

English and Comparative Literary Studies

 

Samantha Tarren

 

Centre for Applied Linguistics (English Language Teacher Education) Samantha Tarren

 

Film and TV Studies

 

Katie Keogh

French Studies

 

Monique Wearden

German Studies

 

Frances Lampert
Health and Social Studies

Frances Lampert

Hispanic Studies

Sharon Johal

History

 

Frances Lampert

History of Art

 

Katie Keogh

Italian

 

Monique Wearden

 

Law

 

Sharon Johal

Life Sciences

Monique Wearden

Mathematics

 

Anthea Pablow

 

Warwick Medical School

 

Samantha Tarren

Philosophy

 

Sharon Johal

Physics

 

Monique Wearden

Politics and International Studies

 

Anthea Pablow

Psychology

 

Samantha Tarren

 

Sociology

 

Katie Keogh
Statistics

 

Frances Lampert

Theatre Performance and Cultural Policy Studies

 

Katie Keogh

Warwick Business School

 

Monique Wearden

 
*If your department does not appear on this list, please email counselling@warwick.ac.uk so you can be allocated a named link counsellor.
 
For more information about the Departmental Consultancy Initiative contact your link counsellor, either directly by email or telephone 02476 523761.