An exciting opportunity has arisen for an Administrator in the University of Warwick Counselling Service (UCS) on a 0.75FTE permanent contract.
This essential Administrator role underpins the operational processes and procedures of the University Counselling Service. It helps to provide professional, confidential and comprehensive administrative support to the University Counselling Service. Through a commitment to the highest standards, the role facilitates the UCS to maintain excellence in delivering our comprehensive range of counselling interventions.
Hours of work: The 28 hours per week will be spread over the working week (Monday to Friday) - actual hours are negotiable to help cover the open times of the service.
Salary: Grade FA4 - £21,220 to £24,565 pro rata
Closing Date: Sunday 2nd July (midnight)
Interview date: Wednesday 5th July
To link to the application form and job details:
We are looking for the appointed candidate to begin mid-September
You will work alongside one other UCS Administrator and between you both you will be responsible for all the administration of the University Counselling Service. Full training will be given in all the procedures and processes of the UCS.
Overview of Duties and Responsibilities
You will be the first point of contact for the UCS (via telephone, email and in-person) and will be responsible for assessing the nature of the enquiry then responding professionally and efficiently, using sensitivity to respond to people who may be in distress.You will be responsible for proficiently co-ordinating the registration process and negotiating initial appointment logistics and procedures for the whole counselling team using electronic calendars and databases.You will support the counselling team operationally to deliver the range of services offered.You will help with the administrative delivery of the UCS workshop program.You will process service expenditure.You will produce and collate statistics from data sets.You will carry out a range of office and general clerical duties to ensure the service runs efficiently.
Person Specification - this focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by
(a) Application Form
Essential Criteria 1: Good general education, preferably to A level standard. (a)
Essential Criteria 2: A* - C in English and Maths GCSE or equivalent. (a)
Essential Criteria 3: Demonstrable experience of working in an administrative role ideally within higher education. (a)
Essential Criteria 4:High capacity for personal robustness and emotional intelligence (a), (b), (c)
Essential Criteria 5: Experience of working and communicating (written and verbal – in person and on phone) with a variety of people including senior members of staff. (a) (b) (c)
Essential Criteria 6: Excellent time management and judgement, enabling an extensive, varied workload to be prioritised. (a) (b) (c)
Essential Criteria 7: Resourceful, self-motivated and proactive with the ability to work on own initiative finding solutions to problems and anticipating needs. (a) (b) (c)
Essential Criteria 8: A demonstrable eye for detail and accuracy in managing data. (a) (b) (c)
Essential Criteria 9:Ability to work independently as well as part of a team. (a) (b) (c)
Essential Criteria 10:Proven skills for dealing sensitively, efficiently and calmly with complex issues, holding confidentiality as a high priority. (a) (b) (c)
Essential Criteria 11:Strong knowledge and competency of IT software including MS Office and a willingness to work with new IT systems. (a) (b) (c)
Essential Criteria 12: Excellent clerical and general organisational skills. (a) (b) (c)
Desirable Criteria 1: Previous experience of working within HE
Desirable Criteria 2: Awareness of student support issues
Desirable Criteria 3: Has an appreciation of counselling principles
If you are interested in finding out more about this role, contact Samantha Tarren or Monique Wearden at the University Counselling Service on 02476 523761. We welcome enquiries about the post and are happy to give you as much information as possible about the role to help you decide about applying.
Interested? Phone for an informal conversation and to find out more - speak to Samantha or Monique on 02476 523761
Please click the link to read a personal reflection of Lisa, a current UCS Administrator.