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Concur FAQs

If you're someone who claims expenses, you'll be pleased to know that our new system, Concur, is here.

Our current expenses set-up means you'll have previously claimed via paper forms, but with Concur you can simply log in, enter your claim details and wait for approval and payment - we're confident it'll make things simpler for us all.

Want to find out more? Check out our new step-by-step video and FAQs below.


Frequently asked questions

How do I access Concur? - the simplest way is to sign in to the University's homepage and enter Concur in the search box. If you can't access Concur, please check with your departmental administrator whether they have sent us your details and whether those details are correct.

Pre-booked Hotels - if you have pre-booked a hotel, you will find that when you come to itemise the expense, Concur will not let you enter future dates. Please enter the days of your booking, but enter the nearest previous month (so Concur will automatically calculate the correct number of days) and add a comment that this is what you have done. For example, if you pay on 8th June for a room for 18th-20th July, enter your arrival day as 18th May and departure as 20th May.

Hotel Room Tax - please do not put anything in the room tax field (unfortunately this is a Concur pre-set field which we are unable to hide or remove, but the University does not use this function)

How many claims can I submit?- Please combine your expenses on to a single claim. Your Claim Header is for your own information, and could be called something like "Your Name - May expenses". The business purpose is copied into SAP and should clearly show what the expense is for (e.g. Where, Why, When). You can change it for each expense you are claiming within a single claim.

What is the Company Code for Mobile Registration? - in Concur go to Profile/Profile Settings/Mobile Registration

Reporting - reporting is not currently available in Concur; we will advise the relevant people when it becomes available. However, you can still report in SAP on items that have been processed via Concur

Getting started
Training
Using Concur
Information for approvers
Car mileage
Per diems

Getting started

What is Concur?

Concur is the name of Warwick's new expenses system – put simply, it’s an expense management website which allows us to submit and approve our expense claims online. Concur is the first tangible outcome of the Working at Warwick (W@W) programme.

Why has Warwick chosen Concur?

We're confident that Concur will make things easier for all of us - the process of claiming expenses will be simpler and more user-friendly, and our Expenses team will be able to process requests with less 'chasing up'.

Haven't I heard of Concur before?

Maybe! You might have encountered it in previous roles. Concur is the leading provider of what it calls "spend management solutions and services" and it's trusted by more than 20,000 organisations - that's 25 million users - around the world.

Who uses Concur?

If you're a member of salaried staff who claims expenses, you'll be able to use Concur. We've asked all Heads of Department and Departmental Administrators to send us a list of the people in their department who claim regularly, to give us a starting ground, but if you're not on this list and you think you'll need an account then don't worry - it's easy to get signed up.

Please note that only salaried staff will use Concur to begin with - VAM staff, visitors and students won't be able to sign up for the foreseeable future.

What was the difference between our old expenses system and the new Concur system?

Our old expenses system involved claiming via paper forms, but with Concur you can simply log in, enter your claim details and wait for approval and payment – we’re confident it’ll make things simpler for us all.

Who will be approving my claims?

There will be set approvers per department, and only Heads of Department can change who these approvers are. When you submit your claim, you won't be able to choose who checks it - it'll automatically be sent through to an approver, who will look over it and send it on to Expenses if they're happy.

Does the mobile version of Concur have the same functionality as the online version?

There are a few things that are not possible on the mobile version of Concur, such as changing your cost code or using Google Maps for mileage. However, this mobile version is designed so that you can collect expenses as you're out and about, with the intention that you review these with the full functionality of the 'desktop' version when you're back in the office if required.

Will all new starters automatically be set up to use Concur?

New starters won’t be automatically set up – we only need to set up people at the point when they are going to claim expenses. Most new employees will never need to make a claim.

Your Head of Department (HoD) can set up colleagues who need to use Concur. The HoD should have received an email with a 'new user' template attached to it - they can use this each time to fill in the new user's details, then send it over to expenses at warwick dot ac dot uk

Training

Is there training available to support me?

The system is very intuitive and we reckon our quick guide should help you to get to grips with it. You’ll also be able to access bitesize training videos when you log into Concur - as well as our longer 'Getting started' video above - and if you don't find the answer you're looking for, there's always the option to drop a question over to the dedicated Expenses email account: expenses at warwick dot ac dot uk.

Who do I speak to if I have an issue or query?

Please take a look at our quick guide and see if you can find the answer to your question. The walkthrough video above should also be useful as you're getting started. If you're still struggling, please email expenses at warwick dot ac dot uk and tell us what you'd like some help with.

Using Concur

Will VAM (variable monthly payroll) staff, visitors and students use this system?

No - to begin with, only salaried staff will use Concur.

How do I log in to Concur?

Concur is a 'single sign-on' application - this means that once you've logged in to your usual University account, you can just head over to the Warwick Concur site and view your homepage (type Concur in the University search box and you will see the Concur location as the first option) . If you can't log in, please contact your departmental administrator and ask them whether they have submitted your details; if they have, then check that the login details they submitted were correct. If they have submitted your details and they were correct and you still can't log in, then contact expenses@warwick.ac.uk

I've logged in - what next?

The first time you log in to make a claim, you'll need to head over to your profile to add your vehicle details and register your mobile (if applicable). If this all sounds a bit baffling, check out our quick guide or take a look at the walkthrough video above.

I've made my first claim - now what?

Your department's approver will be notified that you've made a claim, and they'll have to check they're happy with this. Then, the approved claim will be sent on to the Expenses team, so they can make sure everything's as it should be. You can log back into Concur to check on the progress of your claim, if you like.

I'm seeing lots of different icons on Concur - what do they mean?

Take a look at our guide (PDF Document) and find out.

When I upload receipts and other documents, which file types are allowed?

You can use PDF, PNG, JPG, HTML or TIF files. Please note, to attach an email (for example if the email is your proof of purchase or will be useful for Expenses to see) you must first save it as an HTML file.

Note: You need to use the ‘Attach receipt’ button to add any attachment, receipts or documents. If you've already uploaded one item, when you try to upload a second you will receive a message to tell you there's "already an image" associated with this expense. Simply choose ‘Yes’ to attach another image.

What role do original receipts hold now - and does HMRC need to see them?

HMRC accepts electronic images of the receipts - please make sure these are clear and not blurry or pixelated. It's not vital that you hold onto your receipts but it's good practice to retain them until your claim's been paid, in case of any queries. Your department will advise you if they need the original receipts for audit or research purposes.

I haven’t got a Smart device – do I need to scan and upload each receipt separately?

You can do this, or you can attach several receipts to a single sheet, number them and upload this sheet.

Although the receipts are all attached to the claim, to Concur it will look as if you only technically have a receipt for one of your items. Because of this, you will need to change the receipt status to “No receipt” and add a comment explaining that all of your receipts are on a single sheet.

It would help your approvers if you put the receipt number in the comment box and number your receipts in either value or date order.

Can I allocate a percentage of a claim to another code?

Yes - you can use the 'allocate' button to do this. You can also allocate a specified amount to another code or codes.

Can I manually change the exchange rate if it's different from the rate I was charged?

Concur will automatically apply the Oanda conversion rate on the day of purchase. You can alter the exchange rate by the GBP value or the rate itself, but only within a certain tolerance. The system will prompt you if the tolerance is exceeded. If you have any issues with this, feel free to contact the Expenses team: expenses at warwick dot ac dot uk

How do I know which cost code to use?

The University has thousands of cost codes, so make sure you ask the relevant contact in your department for a list of the codes you can use. There are also ways to make things easier for you – for example, make sure you add the codes you’re going to be using regularly to your ‘favourites’. As you start typing out a code, Concur will automatically filter the list to reduce the amount of available options, so this should help things, too.

Can I claim if I have paid on behalf of more than one person?

Yes - if you've paid for lunch for two members of staff, for example, all you'll need to do is add them as an 'attendee'. For non-Warwick staff, this should be claimed under 'hospitality'.

What if a group of people has one receipt but we all paid separately - how will this work?

In this instance, you'd all need to arrange to have your own copy of the receipt.

What do I do if I lose my receipt?

Expenses will not be reimbursed without a receipt - it's your responsibility to request and retain a receipt for anything you expect the University to reimburse, except mileage. In exceptional circumstances where no receipt is available, you must enter the reason for this as a ‘comment’. It's then for the approver to determine whether the comment is acceptable and the claim paid or rejected.

What do I do if I'm not given a receipt to begin with?

Please ensure you always ask for a receipt before you purchase an item or service. In exceptional circumstances where receipts simply cannot be provided for cultural reasons (e.g. if you've travelled to a country where receipts are not the norm), a daily detailed log of expenditure (showing what was purchased, when, the business reason and the price) should be scanned into Concur instead.

Will I have to provide my bank details each time I make a claim?

Expenses will be paid into the same bank account as your salary. If you change your bank account, the Expenses team will change your account in Concur.

When you enter a claim, why do you need to enter a city?

This is purely to ensure the correct currency conversion is applied if needed. The system will start to remember cities you have visited, so it'll become quicker to select future locations. For London, use 'London, Greater London'.

Is there a rule for the minimum value of a claim that can be submitted?

Not currently, but we hope that people will group claims together so that they add up to a reasonable amount to claim - otherwise, the cost of claiming may outweigh the claim.

When a SAP code is closed, how will Concur know that a claim should no longer be submitted using that code?

When a code is closed on SAP it will become invalid on Concur. However, there may be cases where a claim is submitted and its cost code is closed before it has been fully processed through to SAP. In these circumstances, the Expenses team will return it to you with an appropriate comment.

Concur seems like it's playing up today - what do I do?

If you are experiencing problems with Concur, check on the 'Training help' area of the site to see whether there are alerts for problems with the whole system. If there are, you might need to try again later. If you're really stuck and nothing seems to be working, contact the Expenses team: expenses at warwick dot ac dot uk

Information for approvers

Do approvers get notified or emailed when there are things they need to action?

Yes - email alerts are delivered when a claim changes status at each point in the workflow. You can switch these emails off if you'd like, but if you do so we recommend checking Concur regularly so you're not missing anything you need to action.

What happens if a 'main approver' leaves without notifying anyone that a new approver needs to be nominated?

The system will escalate any claim that has been left for more than 15 days. The HoD will need to inform the Expenses team of approvers who leave and who the new approvers are.

What should we do if our Head of Department leaves at any point?

When the new HoD starts, we'll need to change the approved set-up. For this and for any other new users, please use the 'new user' template form (sent to you when your department first signed up to Concur) and indicate what the changes are.

Car mileage

What are the changes to car mileage allowance?

There'll be an increased car mileage allowance (for business travel) of 45 pence per mile for the first 10,000 miles claimed in a year and then 25 pence per mile thereafter.

Per diems

Per diem expenses for staff are under review


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Concur logo
Accessing Concur: you need to be signed in to the University's webpages then enter Concur in the search box
Want to find out more? Need to ask a question that isn't in the list?
  • Drop us an email: expenses at warwick dot ac dot uk
  • Contact us via the expenses hotline: 23000 (internal) or 024 7652 3000 (external)
  • Check out Warwick's own quick guide
Useful links