AV Services: About Us
What we do
Audio Visual (AV) Services (meet the team) maintain all of the centrally timetabled rooms across the University's three campuses.
We check and maintain all these rooms regularly and respond to any problems reported as quickly as possible to minimise any disruption to teaching and learning.
We represent IT Services on the Teaching and Learning Spaces Development Group who oversee refurbishment projects in the University’s centrally timetabled rooms.
You can use the room reporting system to see when rooms are free by looking at room reports for the day, here. Or searching for rooms that are free within an hour slot here
We also work directly with departments on locally managed rooms and spaces to make sure that AV technology and systems are consistent, easy to use and reliable everywhere on campus.
We regularly publish Audio Visual Service Metrics to help provide clarity and insight to our colleagues and customers in relation to the type and nature of the work we do and how responsive we are in responding to our customers requests. Our Service Level Agreements with the University provide more information about our target metrics and response times.
What we don't do
Audio Visual (AV) Services does not operate as a commercial or free at the point of use Event Production or Events Support service.
For Event Production and Video Production products and support please talk to our colleagues in the Warwick Event Production team.
Phon024 765 23338
Email eventproduction@warwick.ac.uk
Their office is open Monday to Friday, 9.00am to 4:30pm
Contact Us
If you are in a teaching room and require urgent assistance, please call 024 765 22463. You will also find our contact details sticker in every centrally timetabled room on the lectern.
If you find any non-urgent problems with the AV equipment in a centrally timetabled room, please report the fault by filling in our online fault report form.
- 024 765 22463
You can ask us a question with any queries you might have
- Reception: S0.42, Social Sciences Building
Need some help and support with using AV or Radio Broadcast equipment?
We provide technical support for all centrally timetabled and committee rooms. If you would like technical support in a room you have not used before, you can book one of our technicians in advance to be there at the start of your lecture. Please note that this service is subject to availability and operational capacity.
The rooms and areas we support
To find out about the areas we support, what they look like and the equipment they contain, follow the links below:
"Please note, some central and locally managed rooms and workareas may not be available due to the current Covid 19 Pandemic, please accept our apologies for the inconvenience this may cause - Further guidance on buildings status
Service Availability
The full service is available during Support Hours.
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Term Time Support:
8:30am - 7:00pm Monday to Thursday -
8:30am - 6:00pm Friday
Out of Term Support:
8:30am - 5.00pm Monday to Thursday -
8:30am - 4:00pm Friday
- There is no on-call service outside these hours. However, subject to prior arrangement, AV technicians may be available to work outside these hours (subject to additional charges).
Charges
This service is typically free at the point of use. However, charges are applied for some out of hours works (overtime) and for Multimedia Production activities.