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Performance Against SLA

  Apr-10
Call Type Calls Logged Within SLA as%
Maintenance 25 25 100%
RM Warranty 5 5 100%
Toshiba Warranty 2 2 100%
Chargeable 1 1  
Service Point Non-Chargeable 166 166  
Service Point Chargeable 15 15  
       
TOTAL CALLS 214 214 100%

 

SLA