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Performance Against SLA

  Mar-11
Call Type Calls Logged Within SLA as%
Maintenance 23 23 100%
RM Warranty 25 22 88%
Toshiba Warranty 3 2 67%
Chargeable 3    
Free of Charge 1    
Service Point Non-Chargeable 163    
Service Point Chargeable 16    
       
TOTAL CALLS 234    

SLA