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Performance Against SLA

  May-11
Call Type Calls Logged Within SLA as%
Maintenance 17 17 100%
RM Warranty 26 24 92%
Toshiba Warranty 1 0 0%
Chargeable 6    
Free of Charge 4    
Service Point Non-Chargeable 149    
Service Point Chargeable 11    
       
TOTAL CALLS 214    

SLA