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Performance Against SLA

  Feb-10
Call Type Calls Logged Within SLA as%
Maintenance 34 34 100%
RM Warranty 10 9 90%
Toshiba Warranty 3 3 100%
Chargeable 4 4 100%
Service Point Non-Chargeable 218 218 100%
Service Point Chargeable 27 27 100%
       
TOTAL CALLS 296 295 100%

SLA