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Performance Against SLA

  Mar-10
Call Type Calls Logged Within SLA as%
Maintenance 35 35 100%
RM Warranty 11 9 82%
Toshiba Warranty 4 4 100%
Chargeable 37 37  
Service Point Non-Chargeable 201 201  
Service Point Chargeable 16 16  
       
TOTAL CALLS 304 302 99%

 

SLA