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Performance Against SLA

  May-10
Call Type Calls Logged Within SLA as%
Maintenance 13 13 100%
RM Warranty 3 3 100%
Toshiba Warranty 2 2 100%
Chargeable 2 2  
Service Point Non-Chargeable 197 197  
Service Point Chargeable 33 33  
       
TOTAL CALLS 250 250 100%

 

MaySLA