Performance Against SLA
Nov-09 | |||
Call Type | Calls Logged | Within SLA | as% |
Maintenance | 49 | 48 | 98% |
RM Warranty | 15 | 13 | 87% |
Toshiba Warranty | 0 | 0 | #DIV/0! |
Chargeable | 1 | 1 | 100% |
Service Point Non-Chargeable | 181 | 181 | 100% |
Service Point Chargeable | 31 | 31 | 100% |
TOTAL CALLS | 277 | 274 | 99% |