Skip to main content

Performance Against SLA

  Dec-09
Call Type Calls Logged Within SLA as%
Maintenance 17 16 94%
RM Warranty 6 6 100%
Toshiba Warranty 2 2 100%
Chargeable 0 0 0%
Service Point Non-Chargeable 116 116 100%
Service Point Chargeable 11 11 100%
       
TOTAL CALLS 152 151 99%

 

SLA