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Performance Against SLA

  Jan-10
Call Type Calls Logged Within SLA as%
Maintenance 27 27 100%
RM Warranty 11 10 91%
Toshiba Warranty 1 1 100%
Chargeable 8 8  
Service Point Non-Chargeable 209 209  
Service Point Chargeable 19 19  
       
TOTAL CALLS 275 274 100%

 

January SLA chart