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Performance Against SLA

  Jun-10
Call Type Calls Logged Within SLA as%
Maintenance 22 22 100%
RM Warranty 11 11 100%
Toshiba Warranty 1 1 100%
Chargeable 1    
Service Point Non-Chargeable 128    
Service Point Chargeable 10    
       
TOTAL CALLS 173    

 

SLA