Performance Against SLA
Mar-10 | |||
Call Type | Calls Logged | Within SLA | as% |
Maintenance | 35 | 35 | 100% |
RM Warranty | 11 | 9 | 82% |
Toshiba Warranty | 4 | 4 | 100% |
Chargeable | 37 | 37 | |
Service Point Non-Chargeable | 201 | 201 | |
Service Point Chargeable | 16 | 16 | |
TOTAL CALLS | 304 | 302 | 99% |