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Performance Against SLA

  Nov-09
Call Type Calls Logged Within SLA as%
Maintenance 49 48 98%
RM Warranty 15 13 87%
Toshiba Warranty 0 0 #DIV/0!
Chargeable 1 1 100%
Service Point Non-Chargeable 181 181 100%
Service Point Chargeable 31 31 100%
       
TOTAL CALLS 277 274 99%

 

Performance Against SLA