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Performance Against SLA

  Apr-11
Call Type Calls Logged Within SLA as%
Maintenance 24 22 92%
RM Warranty 24 18 75%
Toshiba Warranty 1 1 100%
Chargeable 0    
Free of Charge 1    
Service Point Non-Chargeable 68    
Service Point Chargeable 9    
       
TOTAL CALLS 127    

SLA