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Performance Against SLA

  Feb-11
Call Type Calls Logged Within SLA as%
Maintenance 27 26 96%
RM Warranty 20 18 90%
Toshiba Warranty 1 1 100%
Chargeable 2    
Free of Charge 0    
Service Point Non-Chargeable 145    
Service Point Chargeable 13    
       
TOTAL CALLS 208    

 

SLA