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Performance Against SLA

  Jan-11
Call Type Calls Logged Within SLA as%
Maintenance 19 18 95%
RM Warranty 19 16 84%
Toshiba Warranty 1 1 100%
Chargeable 0    
Free of Charge 2    
Service Point Non-Chargeable 170    
Service Point Chargeable 8    
       
TOTAL CALLS 219    

Jan 11 SLA