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Performance Against SLA

  Sep-10
Call Type Calls Logged Within SLA as%
Maintenance 35 35 100%
RM Warranty 7 7 100%
Toshiba Warranty 3 3 100%
Chargeable 1    
Service Point Non-Chargeable 70    
Service Point Chargeable 4    
       
TOTAL CALLS 120    

 

SLA