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Privately owned systems support

What we offer

If you're a member of the University, we can offer IT support for your privately owned machine. If you live on campus, this service is free. Otherwise, it's available at the super-competitive rate of £30 per year.

We help with:

  • Getting your computer connected to the network and the Internet
  • Recovering your computer following a virus attack
  • Reinstalling your operating system from system disks (if you have them)
  • Installing antivirus software
  • Installing licensed software
  • Advice on good PC practice
  • Installing printers and other peripheral devices
  • Configuring operating system settings
  • Individual assistance, in conjunction with the Senior Tutor's Office, for students with special needs

The passport does not include the cost of any hardware parts required to resolve the fault.

How to find us

If you need to talk to us face-to-face, you can find us in this room in the Chemistry building. Here's a map of the entrance location.

Appointments

If you need an engineer to look at your computer, you'll need to arrange an appointment before going down to the service point. To make an appointment at the Service Point, visit the IT Help Desk based on the Library 1st floor or call us during normal working hours on:

Internal: 73737
Telephone: 024 765 73737

Or book an appointment online.

Appointment times:

You can book appointments at the following times:

Term time: Monday to Friday, 9am to 7pm
Out of term: Monday to Friday, 9am to 4pm

Charges

You can buy a service passport by visiting the service point, but we can only accept credit or debit payments. The service is:

  • Free to all campus residents (i.e. living in student accommodation on campus)
  • Available to other University members for purchase from the Service Point for £30 per year