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Data Centre Service Strategy

The IT Services department aims to provide services and capabilities commensurate with a world leading University in order to support 'Vision 2015: A Strategy for Warwick.'

The Data Centre strategy can be summarised as follows:

The data centre service team is committed to the provision of a quality it service dedicated to achieving high levels of customer satisfaction and value for the University by maximising end-user productivity.

The service is supported by the following key objectives that will be used as a roadmap for delivering the service strategy. Each objective brings together a group of processes, methods and activities to support the continual improvement of the service. These are reviewed annually to identify new activities necessary to continually improve the service.

  • Work with the Data Centre team service board, which represents both the service and the wider university community, to understand and negotiate customer requirements and priorities.
  • Provide a courteous and professional manner with all aspects of providing and running the service.
  • Ensure all service requests relating to the Data Centre service are responded to in a timely manor.
  • Provide a "fix it on the first visit" service to all faults and incidents relating to the data centre service.
  • Take responsibility for all service requests from conception to completion.
  • Provide a work round when an incident cannot be immediately resolved.
  • Identify opportunities to increase the accessibility to the service provided with close liaison with other departments both within the IT Services department and other departments within the university.
  • Maintain close links and partnerships with 3rd party vendors and system manufacturers to ensure the latest deployment of materials and services are being provided.

IT Services is committed to providing a data centre service that meets all of the current standards and the needs of the university. Currently ITS operate two data centres and are continually looking at ways of improving not only the service provided, but also reducing energy, carbon footprint and increasing efficiency of these facilities. New technologies such as "free" cooling are being trialed along with more efficient ways of providing resilient power to the facilities.