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I cannot log in to my Office 365 email account (too many incorrect attempts)

To determine whether an account is locked out, sign in via webmail.warwick.ac.uk

You may receive a message that resembles the following:

You've tried to sign in too many times with an incorrect email address or password.

To resolve this issue, use one of the following methods:
  • If you are certain that the username and password you are using is correct, wait 15 minutes, and then try again.
  • If you are not sure that the username and password you are using is correct, then contact IT Services helpdesk for further assistance.
    • ITS Help Desk contact details:

      Internal Phone: 73737
      External Phone: 02476 573737
      Email: helpdesk at warwick dot ac dot uk
      Web: https://warwick.service-now.com

  • Mobile devices: If you find you are signing in by using an incorrect password on a mobile device, update your password to the correct password on the mobile device.
Be aware of the following password lockout policies:
  • After 10 unsuccessful sign-in attempts with an incorrect password, you will have to solve a CAPTCHA as part of the sign-in process.
  • After another 10 unsuccessful sign-in attempts with an incorrect password and after you correctly solved the CAPTCHA, you'll be locked out for 15 minutes.
  • Additional sign-in attempts with an incorrect password results in an exponential increase in the lockout time period.